Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Direct Support Professional 3
Pathlight Group - Intensive Residential Services
11.2022 - Current
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician.
Maintained clean, safe, and well-organized patient environment.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Monitored progress and documented patient health status changes to keep care team updated.
Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Supervised daily activities and provided assistance to staff.
Manager/Dance Studio Director
Stadium Of Dance
11.2009 - Current
Assisted with studio branding and marketing activities.
Maintained studio equipment, established schedule for regular maintenance and oversaw upgrades of studio equipment.
Maintained studio calendar and managed requests for booking sessions and equipment.
Oversaw studio budget, accounting operations and invoicing.
Maintained functionality of studio space for daily use.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Direct Support Professional Caregiver
Arbor Associates Inc.
04.2022 - 11.2023
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Transported individuals to events and activities, medical appointments, and shopping trips.
Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Program Specialist at Way Finders – Safe Step / Turning Point / Kenquad ProgramsProgram Specialist at Way Finders – Safe Step / Turning Point / Kenquad Programs