Summary
Overview
Work History
Education
Skills
Awards
Intern Experience
Timeline
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KAMARIA CHILDRESS

Douglasville,GA

Summary

I am a graduate from Tennessee State University . I have had the honor to earn my Bachelor's degree in Business Administration with a concentration in management. I am actively seeking employment to leverage my experience in the Corporate industry through Human Resources Management. Developed critical thinking and analytical skills in fast-paced, collaborative environment. Demonstrated ability to manage projects and communicate effectively across diverse teams. Looking to transition into new field, leveraging strong foundation in problem-solving and project coordination. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Senior Associate for Medical Billing

Mod Med
02.2025 - Current
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Reviewed full history of past due accounts and contacted clients
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
  • Assisted new hires in navigating the complexities of company-specific systems and procedures, serving as a knowledgeable resource for billing-related questions.
  • Maintained updated records of customer account information to ensure accurate and timely billing processes.
  • Expedited payment collection through diligent follow-up on overdue invoices, establishing a consistent communication protocol with clients.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.

Insurance Customer Service Representative

Humana
08.2024 - 02.2025
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.

Human Resources Management Summer Associate

Citi Bank
06.2024 - 08.2024
  • Served as a key liaison for Human Recourses, assisting with guidance, answering inquires, and facilitating the resolution of work-related issues.
  • Assisted with developing and improving policies and procedures in response to changes, ensuring compliance with applicable laws, regulations and organizational policies.
  • Assisted with training sessions on employment-related topics, including personnel policies, mandated work rules and compliance.

Service Manager

Chipotle Mexican Grill
10.2020 - 06.2024
  • Participated in recruitment/interviewing potential new employees
  • Oversee day-to-day staffing and scheduling
  • Managed store operations in front and back of house
  • Handled all customer requests
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Intern

FOX
06.2022 - 08.2022
  • Experienced mentorship with full-time employees at FOX
  • Assisted the development team with ideas
  • Sat in on real meetings with high-level executives to discuss the future of FOX
  • Assisted in real-world projects

Education

B.B.A - Management

Tennessee State University
Nashville, TN
12.2024

High School -

New Manchester High School
Douglasville, GA
05.2020

Skills

  • Recruitment
  • Communications
  • Customer Service Relations
  • Leadership Experience
  • People Skills
  • Organizational Skills

  • Problem Solving abilities
  • Computer Proficiency
  • Team Leadership and Building
  • Critical Thinking Skills
  • Management
  • Interpersonal Communication Skills

Awards

  • Deans List recognition 4 years
  • National Honor Society4 years
  • Honor Student 4 years

Intern Experience

  • FOX, Los Angeles, CA, Intern, 06/01/22, 08/31/22, Experienced mentorship with full-time employees at FOX., Assisted the development team with ideas., Sat in on real meetings with high-level executives to discuss the future of FOX., Assisted in real-world projects.


  • Citi Bank, Jacksonville, FL, Human Resources Management Summer Associate, 06/01/24, 08/31/24, Receive real-world work and expected to add value to our teams during the 10 weeks., In addition to the daily work, while obtaining the opportunity to network with other Citi interns, current Program participants and alumni, and other HR professionals., The program concluded with us Summer Associates presenting our accomplishments and lessons learned to the Senior HR Management team.

Timeline

Senior Associate for Medical Billing

Mod Med
02.2025 - Current

Insurance Customer Service Representative

Humana
08.2024 - 02.2025

Human Resources Management Summer Associate

Citi Bank
06.2024 - 08.2024

Intern

FOX
06.2022 - 08.2022

Service Manager

Chipotle Mexican Grill
10.2020 - 06.2024

B.B.A - Management

Tennessee State University

High School -

New Manchester High School
KAMARIA CHILDRESS