Kamaria McKenzie

• Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
• Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
• Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
• Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
• Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
• Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
• Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
• Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
• Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
• Documented patient information and care activities in electronic health record.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Facilities

Nashville Center

Claiborne & Hughes Nursing and Rehab

Gallatin Center

Brookdale

Stoneridge Nursing and Rehab

• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Processed medical records requests from outside providers according to facility, state and federal law.

• Answered live online chats to give quick answers and solve problems faster.
• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
• Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
• Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
• Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
• Traveled with families to care for children and allow parents private time.
• Built positive and nurturing environments to support child social and emotional growth.

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Made food according to standard recipes with requested changes for customer satisfaction.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Collected and authorized payments of guests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Consulted with customers to assess service requirements and produce accurate orders.
• Boosted service revenue 100% by proactively promoting additional service options.