Kamaria Pritchard-Griffiths
Snellville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Adecco
08.2022 - Current
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Explained products and benefits
- Provided excellent technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Red Crab House
06.2022 - 09.2023
- Handled a high volume of customers regularly
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepped dinner and orders.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Teller/Personal Banker
Wells Fargo
11.2018 - 03.2020
- Served customers by completing transactions regarding their accounts, answering questions about bank services, cash handling, computer skills, and organization.
Host/Take-Out Server/Server/Crew Trainer
Bahama Breeze
06.2016 - 07.2021
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Crew Member/Shift Manager/Key Holder
Moes Southwest Grill
08.2014 - 06.2016
- Led daily pre-shift meetings to communicate goals, expectations, and important updates to crew members.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
- Coordinated with catering staff to deliver food services for special events and functions.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
Education
College Degree -
Darton State College
07.2013
High School Diploma -
Dacula High School
05.2011
Skills
- Restaurant Experience
- Banking
- Food Preparation
- Shift Management
- Food Safety
- POS
- Food Service
- Cleaning Experience
- Upselling
- Serving Experience
- Packaging
- Host/Hostess
- Retail Sales
- Cash Handling
Timeline
Customer Service Representative
Adecco
08.2022 - Current
Server
Red Crab House
06.2022 - 09.2023
Teller/Personal Banker
Wells Fargo
11.2018 - 03.2020
Host/Take-Out Server/Server/Crew Trainer
Bahama Breeze
06.2016 - 07.2021
Crew Member/Shift Manager/Key Holder
Moes Southwest Grill
08.2014 - 06.2016
College Degree -
Darton State College
High School Diploma -
Dacula High School
Similar Profiles
Jordan MathieuJordan Mathieu
Monteur en échafaudage at AdeccoMonteur en échafaudage at Adecco
Donald Hudson IIIDonald Hudson III
Order Selector at AdeccoOrder Selector at Adecco
Ashlie MixsonAshlie Mixson
Associate Care Specialist at AdeccoAssociate Care Specialist at Adecco
Timothy NovellinoTimothy Novellino
Data Entry Specialist at AdeccoData Entry Specialist at Adecco
Deidre WallaceDeidre Wallace
Senior Customer Care Specialist at Cox AutomotiveSenior Customer Care Specialist at Cox Automotive