Kamaria Smith
Fort Smith,AR
Summary
Resourceful and trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Customer-oriented with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in focusing on customer relations, industry best practices and principles of employee management. Blending time management and organizational skills to drive group success.
Overview
4
4
years of professional experience
Work History
Manager
Whatabuger
Fort Smith, AR
11.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
Lead Technician
OK Foods
Fort Smith, AR
06.2022 - Current
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Managed quality control and maintained high level of customer satisfaction.
- Tested components, assemblies and systems to diagnose problems.
- Followed safety practices to safeguard against injury and damage to property.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Validated adherence to best practices, quality standards and customer specifications.
- Recommended corrective and preventive actions to boost product reliability.
- Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
- Adhered to company food, safety, quality and sanitation policies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised portion control and quantities of preparation to minimize waste.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Cashier Specialist
Walmart
Fort Smith, AR
09.2021 - 05.2022
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Backed up several different departments by stocking shelves, retrieving products and helping customers.
- Organized, allocated and verified utilization of resources for daily operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Listened to concerns, criticisms and suggestions of staff and improved company policy accordingly.
- Set and implemented ambitious objectives and strategic growth plans.
Customer Service Manager
10Box Grocery Store
Fort Smith , AR
11.2020 - 08.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
High School Diploma -
Future School
Fort Smith, AR05.2020
Skills
- Problem-Solving
- Documentation and Reporting
- Troubleshooting and Diagnosis
- Multitasking and Organization
- Attention to Detail
- Customer Service
- Quality Control
- OSHA Compliance
- Verbal and Written Communication
- Issue Resolution
- Relationship Building
- Program Support
Timeline
Manager
Whatabuger
11.2022 - Current
Lead Technician
OK Foods
06.2022 - Current
Cashier Specialist
Walmart
09.2021 - 05.2022
Customer Service Manager
10Box Grocery Store
11.2020 - 08.2021
High School Diploma -
Future School
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