Kamaria Smith
DETROIT,MI
Summary
Customer-focused retail manager with proven expertise, a strong background in building lasting client relationships, driving marketing strategies, and increasing account retention. Demonstrated success in creating tailored solutions, optimizing product offerings, and implementing competitive pricing strategies. Collaborative team builder with a history of driving revenue growth and improving operational performance.
Overview
7
7
years of professional experience
Work History
Retail Manager
Madcap Coffee Company
Detroit, Michigan
08.2021 - Current
- Conduct/lead consistent meetings with upper management to communicate progress, goals, and achievements related to the company
- Building a well-developed and high performing team by recruiting, training and supervising dedicated baristas by conducting quarterly reviews
- Ensure store is providing consistently excellent products and service by following Madcap brand standards
- Participate in financial goals of the store including development and implementation of systems for increasing efficiency and profitability of the store
- Maintain relationships with vendors and retail neighbors to promote a positive coworking environment
Shift Lead
Madcap Coffee Company
Detroit, Michigan
09.2020 - 08.2021
- Accurate handling of money and deposits.
- Delegated work to staff, setting priorities and goals.
- Handled emergency situations with composure and in accordance with company guidelines.
- Correcting conflicts between co-workers on shift.
- Supervised daily operations to ensure high-quality coffee preparation and service.
- Monitored employee performance and provided feedback on areas for improvement.
Catering Coordinator
Event Catering
Detroit, Michigan
08.2019 - 03.2020
- Ensure correct banquet event orders are printed out for kitchen and catering attendant use
- Communicate with accountant to properly charge clients
- Coordinated event logistics for various catering functions and client needs.
- Assisted in menu selection based on client preferences and dietary restrictions.
- Maintained an inventory of all catering equipment and supplies.
Store Manager
Detroit Bubble Tea
Ferndale, Michigan
10.2018 - 08.2019
- Ensured efficient workflows and high levels of customer satisfaction by managing daily operations.
- Reduced inventory loss by overseeing tracking processes and conducting physical counts.
- Maintained active engagement on Instagram and Facebook to enhance brand visibility.
- Fulfilled guest beverage orders promptly while providing tailored recommendations based on preferences.
Student Manager/Intern
Classic Fare Catering
04.2018 - 08.2018
- Conducted monthly Q&A audits to review safety procedures
- Organized recipes and Aramark production sheets for quick referencing
- Utilized PRIMA Aramark software to forecast production and labor as well as reducing waste within the department
- Demonstrate ability to use and understand event management software such as EMS
Education
Bachelor of Science - Hospitality & Tourism, Information Technology
Grand Valley State University
Allendale, MI08-2018
Skills
- Leadership skills
- Database management
- Team training
- Financial analysis
- Onboarding and payroll
- Budgeting and forecasting
- Event management software
- Microsoft Office Suite
- Google Workspace
References
Available on request
Timeline
Retail Manager
Madcap Coffee Company
08.2021 - Current
Shift Lead
Madcap Coffee Company
09.2020 - 08.2021
Catering Coordinator
Event Catering
08.2019 - 03.2020
Store Manager
Detroit Bubble Tea
10.2018 - 08.2019
Student Manager/Intern
Classic Fare Catering
04.2018 - 08.2018
Bachelor of Science - Hospitality & Tourism, Information Technology
Grand Valley State University