Summary
Overview
Work History
Education
Skills
Accomplishments
Referrals
Timeline
Generic

Kamaria Walker

Brandon,FL

Summary

I’m a Customer Service Professional Profile with 10+ successful experience in customer service and online support with acknowledged strengths in account maintenance, problem-solving and troubleshooting, sales, staff support, and planning/implementing proactive procedures to avoid problems. I Possess solid computer skills and knowledge using both Windows and Microsoft systems. I have the ability to train, motivate, and supervise employees. Capable of Developing plans and notes to assist both myself and peers. I’m motivated to do the best in any role I’m given. I’m accountable, responsible, and customer service is my passion.

Overview

10
10
years of professional experience

Work History

SiriusXM Listener Care

Convergys
06.2019 - 02.2024
  • Provide excellent customer care
  • Build relationships with customers over the phone
  • Install and uninstall radios through work equipment for customers
  • Explain products, promo, and deals to customers.
  • Improved customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Managed high call volumes while maintaining excellent customer service and efficient problem resolution.
  • Assisted customers with account inquiries, troubleshooting issues, and providing accurate information on products and services.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.

Amazon Fulfillment Center Prepared Customer Order

Amazon Fulfillment Center
01.2014 - 02.2019
  • Maintain quality control on totes used by 40+ Workers
  • Managed inventory
  • Report lost items.
  • Provided excellent customer service through communication and interpersonal skills.
  • Achieved individual sales goals and customer service goals.
  • Oversaw customer service team training and development.
  • Streamlined the tax preparation process for clients by consistently meeting deadlines and maintaining clear communication.

Clerical Assistant Intern

City Of Columbus
01.2014 - 12.2014
  • Worked with 28 sales professionals throughout Ohio, responsible for more than 3,800 individual and corporate accounts
  • Supported sales reps in opening new accounts and upgrading existing services
  • Quickly and effectively solved customer challenges
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Improved office efficiency by managing and organizing files, documents, and correspondence.

Education

Bachelor in Nusing - Business Administration And Management

Fortis College
Ohio
01.2013

High School Diploma -

Westerville South High
Ohio
01.2011

Skills

  • Time efficient
  • Great Team driver
  • Adaptable
  • Easy to deescalate
  • Interpersonal Skills
  • Data Entry Proficiency
  • Complaint Resolution
  • Technical Aptitude
  • Product Knowledge

Accomplishments

  • Increased sales and met sales goals and quotas monthly.
  • Nominated team support leader for 2 months in a row for outstanding sales and for supporting other employees with problems.
  • Proactive planning led to a notable increase in morale in all departments.

Referrals

  • Madeline Bumgarner, 7, Forensics Nurse St. Anne Hospital, 614-506-7303
  • Kasandra Greene, 20+, Retired Librarian, 614-260-4201
  • Keenan Oneal, 5, Customer Service Professional, 813-409-9007

Timeline

SiriusXM Listener Care

Convergys
06.2019 - 02.2024

Amazon Fulfillment Center Prepared Customer Order

Amazon Fulfillment Center
01.2014 - 02.2019

Clerical Assistant Intern

City Of Columbus
01.2014 - 12.2014

Bachelor in Nusing - Business Administration And Management

Fortis College

High School Diploma -

Westerville South High

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Kamaria Walker