Kamariah Villa
Stone Mountain,GA
Summary
Motivated team player looking for the opportunity to utilize and expand my skills in the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unite Secretary, Surgical Services
CHOA
Atlanta, GA
08.2024 - Current
- Schedules surgical procedures and ensures that all necessary information is collected for surgery.
- Keeping schedulers and physicians informed of schedule changes.
- Performs clerical duties and coverage for OR schedulers and unit secretaries.
- Demonstrates adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Handles urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Provides clerical support to patient care area(s) to ensure delivery of effective and efficient services.
Pat Acc Engmt Spec II
Emory Healthcare
Atlanta, GA
11.2020 - 04.2024
- Obtains demographic and insurance information for preregistration/registration on all patients
- Schedules procedures/follow up appointments
- Communicates with Physician Offices, Staff, and other departments in regard to patients
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up; crossed trained in multiple departments
- Provides excellent customer experiences.
CSR/ Sales Associate
Ackerman Security
01.2017 - 01.2018
- Schedule installs and service appointments for customers
- New customer account set up
- Work with customers in a professional manner to understand and fulfill their needs
- Retain customers by identifying and resolving concerns
- Follow up with customers to ensure continuous satisfaction
- Exceptional work performance in a high-volume call center setting.
Education
Alabama State University
01.2007
Diploma -
Skyline High School
06.2005
Skills
- Detailed Oriented
- Type 50 wpm
- Phone Skills
- Professional Customer Service
- General Clerical Duties
- Lead Perfection
- Perspective Listening Skills
- Verbal & Communication Skills
- Interpersonal Savvy
- Pro Efficient in Epic
- Management Skills
- Problem Solving
- Multifaceted
- Experienced in Medical Terminology
Certification
Georgia Life & Health Insurance Agent
Timeline
Unite Secretary, Surgical Services
CHOA
08.2024 - Current
Pat Acc Engmt Spec II
Emory Healthcare
11.2020 - 04.2024
CSR/ Sales Associate
Ackerman Security
01.2017 - 01.2018
Diploma -
Skyline High School
Alabama State University