Detail-oriented professional and motivated neuropsychology student with a background in program/project management, customer service, learning and development, talent development, and human resources. Adept at communication, organizing, interpersonal skills, time management, and problem-solving.
Hi, I’m
Kamaria Joy LoRusso
Henderson,NV
Summary
Overview
10
years of professional experience
Work History
Kite Pharma LLC
PROGRAM/PROJECT MANAGER
01.2022 - Current
Job overview
- Led successful employee onboarding re-vamp project, streamlining the process and improving new hire integration
- Skillfully designed user-friendly information, tools, resources, and materials to support effective communication plans and implementations
- Contributed to curriculum operations, ensuring smooth onboarding and facilitating events as needed.
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Participated in vendor selection and management process for program initiatives
- Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for clients
- Identified program obstacles and communicated possible team impacts
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Researched industry best practices in support of training development and program content
- Developed and maintained logistics workflows, procedures, and reports
Creek Residential Trust LLC
TRAINING MANAGER
01.2021 - 01.2022
Job overview
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Proactively assess and monitor ongoing training needs, conducting thorough analyses to identify learning gaps and areas for improvement
- Engage with business leaders at all levels of the organization and collaborate with regional Vice Presidents to align Learning & Development initiatives and practices with business needs and strategic goals
- Demonstrate creativity and innovation in designing a comprehensive curriculum for in-person and virtual learning experiences
- Deliver engaging and impactful training on sales, customer service, and soft skills, ensuring that every associate embodies Mill Creek's mission, core values, and company objectives
- Take ownership of project schedules and plans to address customer experience issues identified through annual surveys and online reviews
- Establish and maintain lead management processes that increase customer satisfaction scores and improve experience consistency across multi-family communities.
- Managed new employee orientation training process for more than 150 employees each year
AIR Communities
TRAINING MANAGER
01.2018 - 01.2021
Job overview
- Conducted research and analysis of learning needs of employees to develop targeted training programs
- Developed and delivered sales and customer service training programs for Aimco/AIR West operations region, utilizing expertise in adult learning styles and techniques to create engaging materials and facilitate training courses for diverse audiences
- Managed remote work and extensive travel, overseeing over 70% of travel throughout the US annually, while working remotely for 3 years
- Delivered comprehensive business and personnel management training to instructors and supervisors, enhancing their skills and knowledge
- Accomplished the expansion of leadership development efforts through the creation of a remote leadership program in collaboration with Blanchard Exchange, aligning with the company's cultural pillars
- Spearheaded the successful implementation of a dynamic onboarding program, resulting in increased employee engagement and retention, and facilitated the transition of live sales and customer service workshops to virtual instructor-led webinar series, enabling training for over 80 new team members during the COVID-19 pandemic.
- Collaborated with other departments to align training programs with organizational goals and objectives
AIR Communities
LEASING ADMINISTRATIVE ASSISTANT
01.2017 - 03.2018
Job overview
- Volunteered to help with special projects of varying degrees of complexity.
- Utilized property management software to maintain tenant records, track leases, and generate reports, facilitating effective communication and organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial, and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
GUEST SERVICES ASSOCIATE The Langham/Chuan Spa
01.2014 - 01.2016
Job overview
- Delivered exceptional guest services by providing personalized assistance, addressing inquiries, and ensuring a seamless and memorable experience for guests at a 5-star spa and hotel
- Managed guest reservations, including scheduling spa treatments, coordinating room bookings, and ensuring accurate billing information, resulting in smooth and efficient operations
- Anticipated and resolved guest concerns or issues promptly, maintaining a high level of customer satisfaction and earning positive feedback and reviews.
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Paid attention to detail while completing assignments
Education
Purdue Global UniversityLafayette, IN
Bachelor of Science from PSYCHOLOGY
10.2024
University Overview
ROGERS OUTREACH CHRISTIAN ACADEMYHolland, South, IL
High School Diploma
2004
University Overview
Skills
- Project Management
- Attention to Detail
- Customer Experience Control
- Vendor Management
- Contract Administration
- Electronic and Communication Systems
- Collaborative Leadership
- Data Entry
- Results Summarization
- Survey Instruments
- Conducting Surveys
- Public Presentations
- Project Planning
Affiliations
Affiliations
SHRM-CP, Society for Human Resource Management (Received in 2022)
COACHING CERTIFICATE (2020)/ TRAINING CERTIFICATE (2018), Association for Talent Development (ATD)
INSTRUCTIONAL DESIGN CERTIFICATE, Langevin Learning ServicesTimeline
PROGRAM/PROJECT MANAGER
Kite Pharma LLC
01.2022 - Current
TRAINING MANAGER
Creek Residential Trust LLC
01.2021 - 01.2022
TRAINING MANAGER
AIR Communities
01.2018 - 01.2021
LEASING ADMINISTRATIVE ASSISTANT
AIR Communities
01.2017 - 03.2018
GUEST SERVICES ASSOCIATE The Langham/Chuan Spa
01.2014 - 01.2016
Purdue Global University
Bachelor of Science from PSYCHOLOGY
ROGERS OUTREACH CHRISTIAN ACADEMY
High School Diploma
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