Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kamarii Patterson

Miami Gardens,FL

Summary

Proven leader in hospitality, adept at operations oversight and fostering team unity, significantly enhancing guest satisfaction at Superblue Miami. Skilled in POS system operation and conflict management, my approach has consistently resulted in improved service delivery and operational efficiency. Fluent in English with a track record of resolving guest concerns effectively, ensuring a memorable customer experience.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

Superblue Miami
Miami, FL
04.2021 - Current
  • Greeted guests upon arrival, providing a warm and welcoming experience.
  • Processed check-ins, and ensured accurate guest information and payment processing.
  • Handled guest inquiries, requests, and complaints promptly and professionally.
  • Addressed guest concerns and found solutions to ensure satisfaction.
  • Upselled extra add-ons when appropriate.
  • Monitored cash handling procedures, and ensure accurate cash transactions.
  • Managed reservations, including bookings, cancellations, and modifications.
  • Overseed the front desk area to maintain cleanliness and a professional appearance.
  • Ensured compliance with musuem policies and procedures, including safety regulations.
  • Coordinated with other departments (housekeeping, maintenance, etc.). To address guest needs.
  • Prepareed daily reports on guest statistics, occupancy rates, and revenue.
  • Maintained accurate guest records and data in the property management system.
  • Assisted with shift change communication, ensuring a smooth handover of information.
  • Replied to telephone, email, and in-person inquiries regarding reservations, museum information, and guest concerns.
  • Strong communication and interpersonal abilities.
  • Ability to work effectively under pressure, and manage multiple tasks simultaneously.
  • Proficient in using property management systems and computer applications.
  • Leadership experience, and the ability to motivate and train staff.
  • Monitored reservations to track incoming parties and special events.

Assistant Manager

Chick-fil-A
Miami, FL
08.2017 - 03.2020
  • Led and inspired the front-of-house team to provide outstanding customer service, ensuring guests have a positive dining experience.
  • Addressed guest concerns or issues promptly and professionally.
  • Assisted in training, coaching, and mentoring front-of-house staff to always deliver top-notch service.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours.
  • Collaborated with the kitchen team to ensure accurate and efficient order preparation and delivery.
  • Implemented strategies to reduce wait times, enhance throughput, and streamline the ordering process.
  • Oversee the cleanliness and organization of the dining area, service stations, and drive-thru.
  • Performed regular quality checks to maintain Chick-fil-A's high service and cleanliness standards.
  • Coordinated with Back of House team leaders, and other team members, to ensure a harmonious and efficient operation.
  • Troubleshoot and resolve any operational issues that may arise during the shift.
  • Gathered and responded to guest feedback to make real-time improvements in service and operations.

Cashier

Chic-Fil-A
Miami, FL
01.2016 - 08.2017
  • Preserved the store's appearance by arranging and replenishing displays, and merchandise racks.
  • Greeted customers and answered any questions they had.
  • Collected payments and provided accurate change.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed other duties as assigned by management.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Florida Virtual School
Miami, FL
06-2016

Some College (No Degree) - Criminal Justice

Miami Dade College
Miami, FL

Skills

  • Hospitality services
  • System updates
  • Team building and supervision
  • Operations oversight
  • Problem-solving skills
  • Fluent in English
  • Listening skills
  • Cash handling
  • Time management
  • Word processing
  • Complaint management
  • Reservations management
  • POS system operation
  • Conflict management
  • Data entry efficiency
  • Guest safety
  • Problem-solving
  • Closing oversight
  • Orientation and training
  • Staff management
  • Task delegation
  • Schedule oversight

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Front Desk Supervisor

Superblue Miami
04.2021 - Current

Assistant Manager

Chick-fil-A
08.2017 - 03.2020

Cashier

Chic-Fil-A
01.2016 - 08.2017

High School Diploma -

Florida Virtual School

Some College (No Degree) - Criminal Justice

Miami Dade College

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Kamarii Patterson