Kamau Kenyatte
Los Angeles,United States
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Trust Administrative Assistant
San Pasqual Fiduciary Trust Company
City of Los Angeles, CA
01.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Complete various forms (Account set up, transfers, distributions, etc.)
- Respond to client and vendor inquiries timely and thoughtfully
- Perform research and complete special projects as assigned
- Track missing information and resolve data discrepancies
- Help with annual account reviews
- Accounts payable
- Statement production
- Assist with clerical aspects of personal and fiduciary tax preparation
- Occasional off-site project assistance (Review beneficiary documents, inventory personal assets, meet with vendors, etc.)
Account Coordinator
Aya Healthcare
San Diego, CA
07.2020 - 01.2022
- Escalated issues to appropriate channels as necessary.
- Facilitated weekly status reports, project documentation and client billing.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Updated internal databases and [System] with account information to maintain concise, clear records.
- Achieved specific team objectives and collection activity.
Account Manager
Mint Showroom
New York City, United States
04.2016 - 06.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Organized and detail-oriented with the ability to multitask responsibilities and thrive in a fast-paced working environment
- Handle administrative duties related to the showroom, team travel and travel expenses, as well as personal duties related to the CEOs.
- Showroom management and schedule coordinator for markets, packages, interns, and other everyday needs
- Prepare for and manage events related to the showroom including catering, market necessities and visual displays as needed.
- Answer and respond to showroom inquiries
Photography Assistant
Slate Studio
New York City, United States
04.2017 - 02.2020
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops and lighting.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Collaborated with photographer and art director to assist with daily tasks.
- Photographed high-quality images for various print and digital projects.
- Handled cameras operating at several thousand frames per second.
- Collected upcoming photoshoot information for records management.
- Defined and recommended detailed solutions to capture images.
Showroom Intern
WMVR Showroom
New York City, NY
09.2014 - 04.2017
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Greeted customers and prospects upon showroom entry.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Maintained showroom samples and catalog libraries for customer viewing.
Customer Service Call Center Representative
J Crew Customer Service And Distribution Center
New York City, United States
05.2011 - 01.2015
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated termination of customer contract upon request.
- Educated customers about billing, payment processing and support policies and procedures.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor of Arts - Business Administration And Management
University of The District of Columbia
Washington, DC06.2007
High School Diploma -
Calvin Coolidge High School
Washington DC06.2001
Skills
- Financial Statement Analysis
- Document and File Management
- Employee Timesheet Processing
- Research and Analytical Skills
- Expense Reports
- Ease with Computers and Technology
- Appointment Coordination
- Electronic Filing System
- Strong Organizational Skills
- CRM
- Supply Inventory Control
- Multitasking and Time Management
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Administrative Management
Timeline
Trust Administrative Assistant
San Pasqual Fiduciary Trust Company
01.2022 - Current
Account Coordinator
Aya Healthcare
07.2020 - 01.2022
Photography Assistant
Slate Studio
04.2017 - 02.2020
Account Manager
Mint Showroom
04.2016 - 06.2020
Showroom Intern
WMVR Showroom
09.2014 - 04.2017
Customer Service Call Center Representative
J Crew Customer Service And Distribution Center
05.2011 - 01.2015
Bachelor of Arts - Business Administration And Management
University of The District of Columbia
High School Diploma -
Calvin Coolidge High School
Similar Profiles
Tiffany RobledoTiffany Robledo
Trust Administrative Assistant/Certified Notary Public at San Pasqual Fiduciary Trust CompanyTrust Administrative Assistant/Certified Notary Public at San Pasqual Fiduciary Trust Company
Isaac ContrerasIsaac Contreras
AmeriCorps Mentor at San Pasqual Band of Mission IndiansAmeriCorps Mentor at San Pasqual Band of Mission Indians
Kristina MclaughlinKristina Mclaughlin
Teacher at San Pasqual Union School DistrictTeacher at San Pasqual Union School District