Natasha Girdhari
Massapequa,NY
Summary
Proactive Sales Coordinator successful at prospecting leads, connecting with customers, and driving revenue growth. Stay on top of changing market demands through continuous monitoring of competitors and customer trends. Persuasive, dynamic communicator able to overcome strenuous sales objections.
Overview
5
5
years of professional experience
Work History
Group Sales Manager
Grayson Hotel
03.2023 - Current
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive proposals that addressed client pain points and resulted in closed deals.
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
- Created targeted sales presentations tailored to individual client needs, effectively communicating the value of products or services offered.
Group Sales Coordinator
Grayson Hotel
10.2022 - 03.2023
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
- Forged strategic partnerships with local businesses and organizations to expand reach within the community-increasing exposure for both parties.
- Streamlined internal processes for improved team efficiency and communication.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Built relationships with customers and community to establish long-term business growth.
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Assisted in the creation of promotional materials for distribution at trade shows, industry events, and online platforms.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Complex Sales Coordinator
Walker Hotels
10.2021 - Current
- To run daily reports such as arrivals reports, revinate reports, and Delphi reports
- Lead sites tours of the hotel with potential clients
- Prepare detailed and quality Group Resumes as well as distributing resumes to all necessary departments to proactively convey pertinent group information to in house team
- Serve as the point of contact for clients
- Making rate codes in both Opera and SynXis
- Ensuring accurate accounting of all charges and deposits related to each group
- Making monthly changes to companies' website
- Organizing of promotional events
- Assisting in marketing and sales efforts
- Responsible for setting up group contracts as well as room blocks
- Maintenance of guest profiles, contacts and additional records used in Sales and Catering
- Completing additional project as assigned
- Monitor and manage room blocks as well as reviewing sales contracts
- Assisted Food and Beverage manger in creating BEOs
- Rectifying all group commissions
- Helped in forming business plan for hotel.
Office Manager
KK Mehta CPA Associates PLLC
01.2021 - 10.2021
- Promoted maintenance of professional and courteous customer interactions across all reception personnel
- Answering the telephone; taking and relaying messages; providing information to callers
- Managing digital and hard copy filing systems
- Receiving and sorting mail and packages
- Contributing to the team by accomplishing tasks as needed
- Coordinating meetings and organizing catering and room bookings.
Group Sales Coordinator
Holiday Inn Downtown Brooklyn
11.2019 - 03.2020
- Provide exemplary customer service to group over the phone, email, and onsite
- Facilitate group arrival process
- Coordinated and responded to all requests of hotel sites for prospective business
- Completed all tasks promptly and with minimal oversight
- Efficiently and accurately prepared proposals, agreements, resumes, and sales reports
- Support the group sales account management team
- Responsible for payment processing and deposits as needed
- Maintained data entry and tracking of all group bookings
- Communicated with all departments to ensure efficient group arrivals and event managements
- Forged and nurtured impactful relationships with guests to cultivate loyalty
- Conducted on-site viewings to highlight features, answer customer questions, and redirect concerns towards positive aspects
- Pull weekly reports and create excel spreadsheets for tracking
- Gather detailed information from business leads to pass on to Sales Managers
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Front Desk Agent
Holiday Inn Downtown Brooklyn
03.2019 - 11.2019
- Greeted guests upon arrival, helped and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Prepared, organized, and maintained all confidential files records through the opera system
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Read through logs to determine the day's events to accommodate guests
- Ensure that all credit cards and cash funds are balanced throughout shift
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Confirmed relevant guest information and payment method to prevent fraud.
Education
Criminal Justice: Criminology -
BMCC
01.2014
Skills
- Time management
- Customer service
- Teamwork skills
- Knowledge of Opera
- Delphi
- Excel
- Salesforce
- Microsoft word
- Revinate
- Curacity
- Canary
Timeline
Group Sales Manager
Grayson Hotel
03.2023 - Current
Group Sales Coordinator
Grayson Hotel
10.2022 - 03.2023
Complex Sales Coordinator
Walker Hotels
10.2021 - Current
Office Manager
KK Mehta CPA Associates PLLC
01.2021 - 10.2021
Group Sales Coordinator
Holiday Inn Downtown Brooklyn
11.2019 - 03.2020
Front Desk Agent
Holiday Inn Downtown Brooklyn
03.2019 - 11.2019
Criminal Justice: Criminology -
BMCC
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