Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamaya Chaney

Chicago,IL

Summary

Accomplished Front Desk Manager with a proven track record at Hilton, enhancing guest satisfaction and staff productivity through expert reservation management and exceptional communication. Skilled in mentoring teams and streamlining operations, I excel in customer service management and problem-solving, significantly improving operational efficiency and guest relations.

Overview

5
5
years of professional experience

Work History

Front Desk Supervisor

Aimbridge Hospitality
09.2023 - 12.2024
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.

Front Desk Agent

Marriot Hotel
02.2022 - 07.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Front Desk Manager

Hilton
01.2020 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed front desk maintenance of client records and lab data.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.

Education

Bachelor Of Hospitality Management - Hospitality

Wisconsin of Madison
Wisconsin Dells, WI
05.2020

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills
  • Customer service management
  • Team building proficiency
  • Staff supervision
  • VIP guest relations
  • Staff training and development
  • Scheduling and planning
  • Reservation management
  • Exceptional communication
  • Cash control
  • POS system operation

Timeline

Front Desk Supervisor

Aimbridge Hospitality
09.2023 - 12.2024

Front Desk Agent

Marriot Hotel
02.2022 - 07.2023

Front Desk Manager

Hilton
01.2020 - 01.2022

Bachelor Of Hospitality Management - Hospitality

Wisconsin of Madison

Similar Profiles

CREATE PROFILE
Kamaya Chaney