Kamaya Friday
Federal Way,WA
Summary
Dedicated and results-driven customer service professional with 7 years of experience in delivering exceptional service and driving sales. Skilled in communication, problem-solving, and client relationship management. Seeking a challenging position to utilize my expertise and contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Commercial Cleaner
Clean & Pretty Co
Charlotte, NC
01.2021 - Current
- Operate own commercial cleaning business providing top-quality service to clients
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
Customer Relationship Manager
Credit Corp
Seattle, WA
05.2022 - 02.2024
- Managed customer relationships, addressing inquiries and resolving issues promptly
- Developed and implemented customer loyalty programs to increase customer satisfaction.
- Created and managed customer relationship management databases.
- Provided technical support for customers when needed.
Customer Service Representative
iQor
Charlotte, NC
10.2021 - 04.2022
- Handled inbound and outbound calls, providing support and assistance to customers
- Answered customer inquiries and provided accurate information regarding products and services.
Insurance Agent
GoHealth
Charlotte, NC
04.2020 - 10.2021
- Identified customer needs and recommended suitable insurance products
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Customer Service Representative
Sykes Enterprises, Incorporated
Fayetteville, NC
08.2019 - 10.2020
- Provided customer support for PNC credit card services, encouraging paperless transactions
Customer Service Representative
TTEC
Remote
05.2018 - 01.2019
- Assisted customers in filing unemployment claims for the State of Texas
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Skills
- Outstanding customer service skills
- Proven track record of sales performance
- Excellent communication skills, both verbal and written
- Proficient in de-escalating calls and resolving customer issues
- Strong organizational and time management abilities
- Decision-making and prioritization skills
- Experienced in email support and inbound/outbound calls
Timeline
Customer Relationship Manager
Credit Corp
05.2022 - 02.2024
Customer Service Representative
iQor
10.2021 - 04.2022
Commercial Cleaner
Clean & Pretty Co
01.2021 - Current
Insurance Agent
GoHealth
04.2020 - 10.2021
Customer Service Representative
Sykes Enterprises, Incorporated
08.2019 - 10.2020
Customer Service Representative
TTEC
05.2018 - 01.2019
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