Kamaya Howard
Customer Service Associate
Tifton,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Iye Kandy Dolly Cutique
Tifton, United States
06.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
High School Diploma -
Tift County High School
Tifton, GA05.2023
Skills
- Collaborative Environments
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Loss Prevention Goals Monitoring
- Courteous with Strong Service Mindset
- Cash Register Operations
- Upselling Products and Services
- Understanding Customer Needs
- Upbeat and Positive Personality
- POS Inventory System Operation
- Responding to Difficult Customers
- Suggestive Selling
- Issue and Complaint Resolution
- Operating Telephones
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Brand Awareness
- Computer Proficiency
- Hospitality Management
- Team-Oriented and Cooperative
- Patient and Empathetic
Timeline
Customer Service Assistant
Iye Kandy Dolly Cutique
06.2021 - Current
High School Diploma -
Tift County High School
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