
Organized professional with strong communication and customer service skills, demonstrated by serving 100+ customers daily and resolving guest concerns efficiently. Recognized as Employee of the Year for positive attitude and leadership. Experienced in fast-paced environments, multitasking, and supporting diverse needs in hospitality, retail, and educational settings.
· Assisted patient with personal ADLs such as dressing, meal preparation, medication administration, toileting, and grooming standards, ensuring comfort and dignity
· Practiced safe patient transfer and mobility assistance for patient in and out of wheelchairs using assistive devices including Hoyer lifts and accessible vehicle operations to transport patient to religious services, community outings, and grocery shopping
· Delivered compassionate companionship to enhance quality of life and support mental well-being through conversation, cognitive exercises, recreational walks, and engaging in patient’s hobbies
· Maintained safe home environment through light housekeeping and organized personal supplies and recreational activities for improved accessibility
· Adapted between patient care and project support for family theatre business, managing logistics and prep work for set construction, concessions, and costume design as respite assistance
· Warmly welcomed an average of 60+ clients daily, introducing new clients to clinic procedures positively and patiently
· Communicated with 50+ clients and businesses through multiple line phone systems, email, and fax machines daily, leaving 97% of clients satisfied
· Exhibited proficiency in attention to detail through communication with clients to schedule appointments and answering questions related to insurance, pricing, and general inquiries
· Compassionately assisted individuals during emotional situations and complex life events
· Maintained confidential charts and information per data privacy regulations including HIPPAA, digitally and manually
· Coordinated multiple counselors’ schedules between client reschedules and clinical staff changes, including confirmation of initial and follow-up appointments
· Delivered positive customer service by addressing individual needs and inquiries, enhancing overall shopping experience
· Performed various physical tasks to assist customers and support team operations to meet customer and manager requests during shifts, ensuring operational efficiency
· Adapted to fast-paced environment, prioritizing customer satisfaction through quick adjustments to changing demands
· Greeted 100s of customers daily, creating a personalized customer service environment with a welcoming demeanor
· Nominated December employee of the year in recognition of a positive attitude and hands-on approach to company mission to children and families
· Led two educational tours of Albertsons to children at manager's request
· Demonstrated code switching abilities to cater to different needs and personalities
· Balanced problem solving and positivity in high-stress situations throughout lessons, including prevention of harm to students while completing activities involving new materials
· Catered to needs of others through keen observation skills, leading to assistance with art projects and games with students to improve skills needed for everyday life
· Strived for positive communication with compassion for all individuals, teachers, and peers
· Strived for creative thinking in a variety of scenarios, ranging from simple lessons of multiple topics to activities for all students