KAMBIZ AZIZI
MIAMI,FL
Summary
Dynamic General Manager with a proven track record at Elcielo Hotel Luxury Medellín, driving a 35% increase in repeat bookings through exceptional guest relations and strategic planning. Expert in financial management and team leadership, I elevate hospitality standards and create unforgettable experiences for high-profile clientele.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
Elcielo Hotel Luxury Medellin
01.2021 - 01.2025
- Company Overview: One of the most exclusive and renowned luxury hotels in Colombia, consistently rated the #1 luxury resort in the country
- The property features five Michelin-caliber restaurants
- As the General Manager of Elcielo Hotel Luxury Medellín, I lead the day-to-day operations of one of the most exclusive and renowned luxury hotels in Colombia, consistently rated the #1 luxury resort in the country
- Under my leadership, Elcielo has become the go-to destination for high-profile guests, including celebrities, influencers, and world leaders, seeking an unparalleled experience in Medellín
- Directly managed a team of 300+ employees, ensuring seamless daily operations across all departments, including guest services, F&B, housekeeping, sales, marketing, and maintenance
- Drive the hotel's financial success, achieving an average daily rate (ADR) of $250 and maintaining an average restaurant bill of $125
- Ensure that each guest receives a world-class experience, personally handling VIPs and high-profile clientele
- Oversee exclusive events and high-profile gatherings, including private dinners, celebrity celebrations, and international conferences
- Work closely with culinary teams to maintain the highest standards of food quality and service across Elcielo's five fine dining restaurants
- Cultivate relationships with key stakeholders, including international travel agencies, local tourism boards, and exclusive concierge services
- Display exceptional leadership in navigating complex situations, from operational challenges to customer concerns
- Spearheaded brand development strategies to elevate Elcielo's reputation in the luxury hospitality sector
- One of the most exclusive and renowned luxury hotels in Colombia, consistently rated the #1 luxury resort in the country
- The property features five Michelin-caliber restaurants
- Increased revenue through innovative operational strategies and upselling initiatives
- Successfully hosted numerous A-list celebrity events, earning international media coverage
- Enhanced customer loyalty, resulting in a 35% increase in repeat bookings year after year
- Achieved industry recognition, with the hotel consistently being ranked #1 in Colombia on platforms like TripAdvisor and Booking.com
GENERAL MANAGER
PLAYHOUSE
Los Angeles, USA
03.2019 - 01.2021
- Company Overview: A prestigious, two-level nightclub in the heart of Los Angeles, renowned for its high-profile events and world-class entertainment
- As the General Manager of a prestigious, two-level nightclub in the heart of Los Angeles, I have led and managed all aspects of operations for one of the city's premier nightlife destinations
- Directed all day-to-day operations, ensuring the nightclub maintained its reputation for excellence
- Managed a diverse team of 85+ staff, including security, bartenders, servers, event coordinators, and VIP hosts
- Managed annual budgets, analyzing financial performance and identifying opportunities to drive profitability
- Oversaw security protocols for both regular nights and high-profile events, ensuring the safety of all patrons and talent
- A prestigious, two-level nightclub in the heart of Los Angeles, renowned for its high-profile events and world-class entertainment
CLUB & RESTAURANT MANAGER
CITIES
Washington, USA
12.2017 - 01.2019
- Company Overview: A club and restaurant venue in Washington, DC, transformed into a thriving 7-day-a-week hotspot
- Spearheaded the transformation of a previously 2-day operational club into a thriving 7-day-a-week hotspot
- Managed the venue with a capacity of over 2000 persons, ensuring top-tier customer service, safety, and satisfaction
- Orchestrated mega concerts and high-profile events, successfully negotiating and securing performances by renowned celebrities and DJs
- Forged and maintained strategic partnerships with key vendors, streamlining operations and enhancing the quality and variety of services offered
- A club and restaurant venue in Washington, DC, transformed into a thriving 7-day-a-week hotspot
CLUB MANAGER
EDEN
Washington, USA
01.2015 - 01.2017
- Company Overview: A premier nightlife destination featuring four distinct levels (EDM, Hip Hop, Reggae, Top 40) in Washington, DC
- As the Club Manager of a premier nightlife destination featuring four distinct levels, I was instrumental in crafting an unforgettable experience that catered to a diverse clientele
- Directed day-to-day operations with a keen focus on enhancing customer satisfaction
- Spearheaded the recruitment, training, and management of a high-performance team
- Managed budgeting, financial planning, and cost control measures effectively
- Collaborated with DJs, promoters, and performers to schedule and host high-caliber events
- A premier nightlife destination featuring four distinct levels (EDM, Hip Hop, Reggae, Top 40) in Washington, DC
CLUB & RESTAURANT MANAGER
CAFE ASIA
Washington, USA
03.2013 - 01.2015
- Company Overview: A high-energy 2-level nightclub and upscale restaurant in Washington, DC
- As the General Manager, Oversaw the day-to-day operations of a high-energy 2 level nightclub with a capacity of 1,500 guests
- Managed a diverse team of over 100 staff members, including front-of-house, kitchen personnel, security, and maintenance teams
- Coordinated with the culinary team to develop seasonal menus for The Gourmet Retreat
- Spearheaded the digital transformation of both venues by integrating advanced reservation and inventory management systems
- Negotiated with entertainment and event coordinators to host a variety of successful events
- A high-energy 2-level nightclub and upscale restaurant in Washington, DC
Education
Bachelor Degree - Business Management & Marketing
UMD
College Park, MD01.2010
Skills
- Management and Leadership
- Hospitality and Customer Service
- Food and Beverage Management
- Strategic Planning
- Team Leadership
- Customer Complaint Resolution
- Fine Dining Knowledge
- Nightlife Entertainment Knowledge
- Menu Development
- Cost Control
- Quality Assurance
- Health and Safety Standards
- Food Hygiene Compliance
- Financial management
- Revenue optimization
- Staff training
- Inventory management
- Brand development
- Event planning
- Guest relations
- Operational strategy
- Leadership
- Contract negotiations
- Customer experiences
- Workflow planning
Awards
- Office Coordinator Efficiency Award
- Lead Management Specialist Recognition
Skills
Proficient in overseeing day-to-day operations of high-volume restaurants and nightclubs, ensuring top-quality service and customer satisfaction., Experienced in leading, motivating, and managing large teams to excel in a fast-paced, high-pressure environment., Skilled in strategic planning and execution to achieve business goals, including revenue targets and service quality improvements., Expert in delivering exceptional guest experiences, fostering a culture of hospitality that encourages repeat business., Ability to manage and resolve customer complaints with tact and professionalism, ensuring guest satisfaction., Deep understanding of the dynamics of fine dining and nightlife entertainment, enabling tailored, memorable guest experiences., Strong knowledge of food and beverage operations, including menu development, cost control, and quality assurance., Experience in collaborating with chefs and culinary teams to create innovative menus that meet current market trends and customer preferences., Proficient in maintaining high standards of health and safety, ensuring compliance with all food hygiene regulations.
Timeline
GENERAL MANAGER
Elcielo Hotel Luxury Medellin
01.2021 - 01.2025
GENERAL MANAGER
PLAYHOUSE
03.2019 - 01.2021
CLUB & RESTAURANT MANAGER
CITIES
12.2017 - 01.2019
CLUB MANAGER
EDEN
01.2015 - 01.2017
CLUB & RESTAURANT MANAGER
CAFE ASIA
03.2013 - 01.2015
Bachelor Degree - Business Management & Marketing
UMD
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