Kambrell Lyons
Aberdeen,MD
Summary
Dynamic professional with a proven track record at Raven Termite and Pest Control, adept in accounting and executive administrative support. Excelled in enhancing client retention strategies and managing a diverse team, demonstrating exceptional organizational and interpersonal skills. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager
Raven Termite and Pest Control
08.2018 - Current
- Oversaw all aspects of office operations autonomously.
- Developed efficient service schedules by aligning technical skills with operational logistics.
- Processed high-value transactions related to pest elimination services.
- Logged hours and earnings data into payroll system.
- Ensured accurate and efficient handling of personnel files through ADP systems.
- Organized records for over 800 customer accounts.
- Scheduled appointments for new and returning clients via phone and email communication.
- Oversaw all communications for multiple corporate email addresses.
- Organized replenishment and storage of office materials.
- Enhanced client retention and acquisition strategies by engaging in corporate outreach initiatives.
- Executed strategies to enhance marketing reach across digital platforms.
- Applied QuickBooks expertise for daily accounting operations.
- Conducted assessments of potential hires through interviews.
- Entered onboarding data for new employees efficiently.
- Handled employee status changes, ensuring seamless transitions.
- Managed daily operations for staff of 5 technicians and 2 office employees.
- Facilitated growth by designing comprehensive training content.
- Executed executive-level tasks directly under the supervision of the CEO and owner.
Staffing Coordinator
Abacus Staffing Corporation
04.2018 - 08.2018
- Fill positions with qualified candidates based on clients needs
- Perform background checks and drug screens
- Hold interviews and vet candidates to ensure applicant pool is full with qualified candidates
- Pipeline for frequent openings
- Host job fairs
- Coordinate travel arrangements
- Maintain accurate filing systems
- Payroll
- Maintain confidential information
Relationship Development Executive
Bear Staffing Services
09.2017 - 02.2018
- Create new and maintain old business relationships
- Network and Market to maintain a full pipeline of prospects
- Recruit candidates for job placement based off needs of the client
- Conduct interviews and assess the skills of candidates
- Run background checks and pre-employment drug screenings
- Process payroll and new hire paperwork
- Meet the needs of several different clients
Customer Account Advisor
Aaron's
12.2016 - 08.2017
- Assist store manager with continual growth of the store by advising customers on how best to keep their accounts current; Setting payment arrangements for customers and receiving and posting customer payments
Assistant Manager/Apparel Manager
Shoe City
09.2014 - 03.2015
- Duties include: Daily opening and closing of store, managed 12 employees, maintained the overall appearance of store
- Handled large quantities of cash, worked with manager on weekly and monthly budgets, sales and marketing
- Conducted weekly team meetings
Sales Associate
Boscovs
09.2013 - 09.2014
- Duties Include: Customer Service, cashier and department maintenance
Cashier
Arby's
06.2010 - 01.2013
- Duties Include: Customer Service and Lobby Maintenance
Education
History
Bowie State University
Bowie, MDHigh School Diploma -
Aberdeen High School
Aberdeen, MD05.2011
Skills
Accounting
Payroll
Accounts Receivable
Dispatching
Executive administrative support
Affiliations
Current Assistant Cheer Coach at Aberdeen High School
Director of Aberdeen Cheerleading at Aberdeen Parks and Rec
Timeline
Office Manager
Raven Termite and Pest Control
08.2018 - Current
Staffing Coordinator
Abacus Staffing Corporation
04.2018 - 08.2018
Relationship Development Executive
Bear Staffing Services
09.2017 - 02.2018
Customer Account Advisor
Aaron's
12.2016 - 08.2017
Assistant Manager/Apparel Manager
Shoe City
09.2014 - 03.2015
Sales Associate
Boscovs
09.2013 - 09.2014
Cashier
Arby's
06.2010 - 01.2013
History
Bowie State University
High School Diploma -
Aberdeen High School
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