KamBreuna Walker
Corinth,MS
Summary
A caring and helpful customer service expert with over three years of experience in the industry. I excel in resolving issues and boosting customer satisfaction. I'm eager to contribute to team success through diligence, precision, and strong organizational skills.
Overview
11
11
years of professional experience
Work History
Data Entry
Activus Connect
01.2024 - Current
- Accurately processes applications, ensuring all information is entered correctly and 100% efficient.
- Regularly communicates with internal teams to clarify, verify, or correct data.
- Review and proofread data entries to ensure 100% accuracy.
- Maintain the confidentiality and security of all processed applications and ata.
Customer Service and Operations Technician
Lucie's Wholesome Kitchen
Remote
11.2023 - Current
- I create 5 newsletters per week, using Mailchimp.
- I input information into DoorDash, Shopify, Google Sheets, and Microsoft Excel, ensuring 100% accuracy.
- I reach out to customers via Google Voice.
Trust and Safety Agent
Activus Connect
Remote
08.2022 - 10.2023
- Oversaw user-generated content to ensure it aligned with community guidelines and attained a 99% compliance rate
- Consistently achieved a QA score between 95% and 100% every week
- Detected glitches, bugs, and exploits to guarantee a favorable gaming experience for the end user.
Mod Contractor
ModSquad
Remote
03.2018 - 03.2023
- Promoted an inclusive and modest work environment that encouraged collaboration, leading to a 10% boost in team productivity
- Sustained a weekly QA score within the range of 93-100%
- Addressed customer inquiries, technical issues, billing, and purchase-related matters via Zendesk and Intercom, resulting in a flawless 100% customer issue resolution rate
- Monitored user-generated content across multiple platforms, including Discord.
MIPS Agent
Cotiviti
Remote
06.2021 - 12.2021
- Handled incoming authorizations for record requests, enhancing turnaround time by 25%
- Examined and precisely linked medical records, diminishing record inaccuracies by 15%
- Checked record associations for quality, assuring 100% security and privacy of health data.
Instagram/Customer Service Manager
Wildish
Remote
06.2018 - 06.2019
- Offered swift and effective assistance via emails, chats, and Instagram direct messages, leading to a 50% boost in overall customer contentment
- I meticulously revised Shopify orders, guaranteeing both 100% accuracy and on-time order fulfillment
- I successfully onboarded more than 150 brand ambassadors.
Virtual Assistant
Rebel Desk
Remote
06.2018 - 11.2018
- Optimized order procedures by integrating Google Sheets and FileZilla for treadmill order downloads and uploads, yielding a 20% reduction in time spent
- Enhanced transparency and decreased customer inquiries by 15% by revising tracking details on both Amazon and Shopify platforms
- Conducted customer inquiries through Help Scout and Amazon Central, achieving 99% customer satisfaction rate.
Customer Associate
Kroger
Corinth, MS
08.2013 - 05.2014
- Guided clients through the buying journey, overseeing payment procedures, leading to a 50% decrease in transaction inaccuracies
- Maintained a well-organized and clean work area, cultivating a safe and efficient environment that led to a 20% increase in productivity
- I welcomed customers and provided comprehensive details about products and current promotions, leading to a 10% boost in customer involvement.
Education
Career Diploma - Medical Billing and Coding
Ashworth College
03.2022
Career Diploma - Computer Service and Repair
Ashworth College
05.2019
Associate Degree - Computer Science
Northeast Mississippi Community College
12.2016
High School Diploma -
Corinth High School
05.2014
Skills
- Effective Communication Skills
- Problem-solving
- Adaptability
- Analytical Skills
- Conflict Resolution
- Time Management
- Detail-oriented
- Critical Thinking
- Data Entry
- Quality Control
- Research
- Teamwork
- Customer Service
- Flexibility
- Leadership
- Intuitive
- Microsoft Office
- Google Suite
- Windows
- Zendesk
- Intercom
- Help Scout
- Troubleshooting
- Typing Speed of 87 WPM
- IOS
- Android
- MacOS
- Zoom
- Slack
Timeline
Data Entry
Activus Connect
01.2024 - Current
Customer Service and Operations Technician
Lucie's Wholesome Kitchen
11.2023 - Current
Trust and Safety Agent
Activus Connect
08.2022 - 10.2023
MIPS Agent
Cotiviti
06.2021 - 12.2021
Instagram/Customer Service Manager
Wildish
06.2018 - 06.2019
Virtual Assistant
Rebel Desk
06.2018 - 11.2018
Mod Contractor
ModSquad
03.2018 - 03.2023
Customer Associate
Kroger
08.2013 - 05.2014
Career Diploma - Medical Billing and Coding
Ashworth College
Career Diploma - Computer Service and Repair
Ashworth College
Associate Degree - Computer Science
Northeast Mississippi Community College
High School Diploma -
Corinth High School
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