Kambria Hoskins
Aurora,IL
Summary
Motivated individual with abilities and knowledge in preventing critical incidents with individuals in extreme distress and also around all water activities. Trained in basic and advanced safety with strong emergency response techniques. Efficient interpersonal and multitasking abilities. Through the crisis hotline intern experience, I have grown into a highly-motivated employee with the desire to take on new challenges by applying myself to opportunities out of my comfort zone.
Overview
5
5
years of professional experience
Work History
Intern
PATH Crisis Center
Bloomington , IL
2024.01 - Current
- Answered incoming calls and emails from individuals in need of assistance.
- Assessed callers' needs and referred them to appropriate resources for further help.
- Provided emotional support, crisis intervention, and information on relevant services or programs.
- Maintained detailed records of all contacts with clients, including date, time, type of contact, and follow-up activities.
- Offered guidance on how to access financial aid, housing assistance, mental health care, and other social service programs.
- Responded quickly to emergency situations by providing immediate action plans over the phone or via email.
- Conducted follow-up calls with clients to ensure their needs were being met properly.
- Helped create a safe environment for callers by actively listening without judgment or criticism.
- Participated in regular training sessions related to hotline operations and best practices.
- Coordinated referrals between agencies when necessary to ensure continuity of care for clients requiring more comprehensive services than what was available through our organization alone.
Lifeguard Supervisor
Bloomington-normal Ymca
Bloomington , IL
2022.07 - Current
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Administered first aid and CPR in response to life-threatening situations.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Maintained neat and clean pool area and clean water.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Watched over swimmers to respond quickly to distress situations.
- Used training and medical supplies to examine injured people and administer first aid.
- Cleaned, brushed and vacuumed pool to keep clean.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Taught team pool and deck safety rules and procedures.
- Supervised lifeguard team of 50 and assigned daily tasks.
Sales Intern
The Commencement Group
Elk Grove Village , IL
2022.05 - 2023.08
- Adhered to company initiatives and achieved established goals.
- Demonstrated products to qualified prospects at trade shows, generating sales to achieve positive return on investment .
- Assisted in managing trade show booths to encourage new clients and new orders.
- completed customer orders, interacted with account holders and shipped sample products to customers.
- Analyzed and collected data to improve sales, boosting numbers
- Formulated successful ad campaigns and sales promotions for new products, increasing sales.
Lifeguard
Pool Guards Inc.
Aurora , IL
2019.05 - 2021.08
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Administered first aid and CPR in response to life-threatening situations.
- Observed sections of assigned water zone of responsibility.
- Maintained neat and clean pool area and clean water.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Adhered strictly to emergency action plans.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
Swim Instructor
Pool Guards Inc.
Aurora , IL
2019.11 - 2020.03
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Observed participants during classes, watching for issues and incorrect techniques.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Treated minor injuries and administered first aid.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Built and established lasting relationships using encouragement and personal support.
- Utilized training and medical supplies to examine injured people and administer first aid.
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Recommended appropriate level classes to swimmers based on needs and preferences.
Education
Criminal Justice
Illinois State University
Normal, IL05.2024
Skills
- Lifeguard Procedures
- CPR Certified and First Aid Certified
- Swimming Lessons
- Full Safety Compliance
- Teamwork and Collaboration
- Safety Procedures
- Terrain Rescue Procedures
- Water Rescue Procedures
- Accident and Injury Prevention
- Decision Making
- Leadership
- Product Demonstrations
- Training & Development
- Team Management
- De-Escalation Techniques
- Suicide Prevention
- Call Monitoring
- Crisis Intervention
- Emotional Support
- Active Listening
- Client Assistance Referrals
- Effective Communication
- Organizational Skills
Affiliations
- Member of the Phi Sigma Sigma Sorority at Illinois State University
Timeline
Intern
PATH Crisis Center
2024.01 - Current
Lifeguard Supervisor
Bloomington-normal Ymca
2022.07 - Current
Sales Intern
The Commencement Group
2022.05 - 2023.08
Swim Instructor
Pool Guards Inc.
2019.11 - 2020.03
Lifeguard
Pool Guards Inc.
2019.05 - 2021.08
Criminal Justice
Illinois State University
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