Summary
Overview
Work History
Education
Skills
Timeline
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Kambria Larry

Kambria Larry

Homestead,FL

Summary

Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Vipcare
Miami, FL
01.2020 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.

Lead Supervisor

Miami Cerebral Palsey
Miami, FL
05.2018 - 12.2020
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee and performance, attendance, leave requests, and disciplinary actions.
  • Collaborated with other departments to ensure efficient workflow processes.
  • Supervise staff and organizing and monitoring work processes
  • Performed data entry of customer registrations into computer systems.

Call Center Representative

Alorica
Cutler Bay, FL
11.2016 - 08.2018
  • Adhere to company policies and scripts to consistently achieve call time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Customer Care Representative

Iqor Telecommunications
Miami, FL
07.2015 - 11.2017
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Calculated premiums and established payment methods.
  • Assisted members to enhance current plans with supplemental benefits to boost sales.

Lead Supervisor

Sunrise Community Inc
Miami, FL
07.2011 - 06.2015
  • Safely transferring patients between departments, rooms, and vehicles within the healthcare facility
  • Communicating effectively with patients, their families, and healthcare staff
  • Provided assistance to disabled persons in accordance with their individual needs.
  • Assisted in setting up meeting rooms for events or conferences held at the facility.

Education

High School Diploma -

Living Free Center
Chicago, IL

Skills

  • Customer Experience
  • Quality Control
  • Customer Satisfaction
  • Microsoft Teams
  • Microsoft Office
  • ECW
  • Organization
  • Video conferencing
  • Interaction Desktop
  • Pinnacle
  • Inbound Customer Calls
  • Customer Service and Assistance
  • High-Volume Call Centers
  • CRM Documentation
  • Call Decision
  • Knowledge Base Software
  • Collaborative Environments
  • Client Rapport-Building
  • Issue Research
  • Critical Thinking
  • Calm and Professional Under Pressure
  • Corrective Actions
  • First-Tier Technical Support

Timeline

Customer Service Representative

Vipcare
01.2020 - Current

Lead Supervisor

Miami Cerebral Palsey
05.2018 - 12.2020

Call Center Representative

Alorica
11.2016 - 08.2018

Customer Care Representative

Iqor Telecommunications
07.2015 - 11.2017

Lead Supervisor

Sunrise Community Inc
07.2011 - 06.2015

High School Diploma -

Living Free Center

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Kambria Larry