Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamedra Brown

Arlington,TX

Summary

Positive and upbeat Front Desk Coord successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

12
12
years of professional experience

Work History

Nursery Assistant

Savehaven of Tarrant County
Fort Worth, Safehaven Of Tarrant County
06.2024 - Current
  • Observed each child's individual needs and provided appropriate support accordingly.
  • Organized outings and field trips outside of the nursery setting as part of an enrichment program.
  • Helped children develop their independence skills such as dressing themselves or using cutlery correctly.
  • Reported any incidents or accidents which occur in accordance with company policies.

Branch Manager

Boys and Girls Club
Corsicana, TX
08.2020 - 01.2024
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Identified opportunities for process improvement initiatives within the branch.

Front Desk Coordinator

Boys&Girls Club
Cosicanna, TX
08.2018 - 08.2020
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of front lobby area.
  • Opened the office and completed closing paperwork and procedures daily.
  • Greeted and directed customers kindly and accurately.
  • Welcomed large volume of guests and improved overall customer service.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Front Desk Coordinator

Boys and Girls Club Arlington
Arlington, TX
08.2016 - 08.2019
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Customer Service Representative

RGIS Inventory
Fort Worth, TX
02.2013 - 12.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

High School Diploma -

Southwest High School
Fort Worth, TX
05.1984

Some College (No Degree) - Business

Texas Christian University
Fort Worth, TX

Skills

  • Effective Planning
  • Calender Management
  • Administrative Support
  • Records Management
  • Visitor and Customer Relations

Timeline

Nursery Assistant

Savehaven of Tarrant County
06.2024 - Current

Branch Manager

Boys and Girls Club
08.2020 - 01.2024

Front Desk Coordinator

Boys&Girls Club
08.2018 - 08.2020

Front Desk Coordinator

Boys and Girls Club Arlington
08.2016 - 08.2019

Customer Service Representative

RGIS Inventory
02.2013 - 12.2017

High School Diploma -

Southwest High School

Some College (No Degree) - Business

Texas Christian University

Similar Profiles

CREATE PROFILE
Kamedra Brown