Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kamee Iman

Morgantown

Summary

Detail-oriented Assistant Manager recognized for enhancing customer satisfaction through exceptional service and operational management. Skilled in staff training and compliance enforcement, driving continuous improvements in team performance and guest experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sheetz
Morgantown
05.2018 - Current
  • Managed daily operations and ensured exceptional guest experiences.
  • Coordinated staff schedules and facilitated training sessions for new employees.
  • Led team meetings to discuss performance goals and operational improvements.
  • Maintained compliance with health and safety regulations across the establishment.
  • Trained new employees on proper hospitality protocols according to company guidelines.
  • Organized and managed staff schedules, ensuring adequate coverage for all shifts.
  • Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new kitchen staff on food preparation and safety protocols.
  • Ensured compliance with health regulations and safety standards in the kitchen.
  • Facilitated team meetings to improve communication and address kitchen concerns.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.

Salesperson

711 Gas Station
Petersburg
07.2017 - 07.2018
  • Assisted customers with product selections and inquiries at the convenience store.
  • Handled cash register transactions and managed daily cash reconciliation.
  • Stocked shelves and organized merchandise to maintain store presentation.
  • Ensured compliance with safety and sanitation standards in the store environment.
  • Trained new staff on customer service protocols and operational procedures.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Developed and implemented strategies to meet sales quotas.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Greeted and assisted customers to foster positive experiences.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.

Server

Mullins 1847
Moorefield
06.2017 - 02.2018
  • Provided excellent customer service to enhance dining experiences.
  • Delivered meals and drinks promptly to guests' tables.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Server

Olive Garden
Morgantown
06.2015 - 07.2017
  • Assisted in training new servers on restaurant procedures and standards.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Informed customers of daily specials and signature menu items.

Education

Some College (No Degree) - Occupational Therapy

Potomac State College
Keyser, WV
01-2017

Some College (No Degree) - General Studies

West Virginia University
Morgantown, WV
01-2015

Skills

  • Staff training
  • Operational management
  • Schedule coordination
  • Compliance enforcement
  • Customer service
  • Quality assurance
  • Effective communication
  • Time management
  • Goal setting
  • Multitasking and organization
  • Problem-solving
  • Customer service and satisfaction
  • Health regulation adherence

Certification

  • ServeSafe
  • WV Foodhandlers

References

References available upon request.

Timeline

Assistant Manager

Sheetz
05.2018 - Current

Salesperson

711 Gas Station
07.2017 - 07.2018

Server

Mullins 1847
06.2017 - 02.2018

Server

Olive Garden
06.2015 - 07.2017

Some College (No Degree) - Occupational Therapy

Potomac State College

Some College (No Degree) - General Studies

West Virginia University

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