Kameeka Hill
Charlotte,NC
Summary
Experienced customer service agent looking for a great company to work for. A self-sufficient customer service expert with a passion for assisting clients. My ambition drives me to exceed expectations. My ambition drives to exceed expectations. My determination ensures accurate and efficient resolution of customer inquiries.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Genesis Intermodal
10.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Received raise after 90 days of employment.
Customer Service Representative
Nordstrom.com
01.2021 - 09.2023
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Started as a seasonal worker, hired on permanently after the holiday season.
- Recognized for excellent customer service and being a team player.
Customer Service Representative
Fontem Ventures/ITG Brands
04.2017 - 09.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently without fail across entire duration employed in this capacity overall thus far until present moment currently standing today now ongoing forthwith hereinafter henceforth forward onward eternally forevermore amen.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Delivered exceptional service quality with empathetic and attentive communication skills.
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Promoted from phone support to live after four months of employment with the company.
- Selected as the recipient of Employee of the First Quarter award.
Education
GED -
Ohio Department of Education
Cincinnati, OH05.2010
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Live chat support
- Sales Support
- Customer Response
Timeline
Customer Support Specialist
Genesis Intermodal
10.2023 - Current
Customer Service Representative
Nordstrom.com
01.2021 - 09.2023
Customer Service Representative
Fontem Ventures/ITG Brands
04.2017 - 09.2020
GED -
Ohio Department of Education
Similar Profiles
Jose Arjona MedranoJose Arjona Medrano
Owner/Operator Truck Driver at Evans Intermodal CompanyOwner/Operator Truck Driver at Evans Intermodal Company
Everardo ArreolaEverardo Arreola
Class A Driver/ Leased on Owner Operator at Landjet IntermodalClass A Driver/ Leased on Owner Operator at Landjet Intermodal
Christopher JohnsonChristopher Johnson
Vice President, Head of Finance, Controller at J.B. Hunt Transport Services, Inc. – Intermodal DivisionVice President, Head of Finance, Controller at J.B. Hunt Transport Services, Inc. – Intermodal Division
Duquan ShannonDuquan Shannon
Customer Service Sales Representative at Tru GreenCustomer Service Sales Representative at Tru Green
Anthony MooreAnthony Moore
IT Site Lead/Event Livestream Coordinator at BallertvIT Site Lead/Event Livestream Coordinator at Ballertv