Kameel Williams
Fairview Park, Spanish Town
Summary
Dynamic professional with a proven track record of excelling in customer service and cross-functional collaboration. Successfully led process improvements and trained team members, enhancing operational efficiency. Passionate about fostering client relationships, ensuring exceptional care and satisfaction in every interaction. Who is seeking employment within an organization that will challenge me further, while allowing me to contribute to the continued growth and success of the company.
Overview
11
11
years of professional experience
Work History
Founder & Manager
Express Assignments
01.2018 - 12.2024
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Records Clerk/ Customer Service Representative
Spanish Town Hospital
Spanish Town , Jamaica
06.2023 - 02.2024
- Promoted to Team Lead position in recognition of strong work ethic and provided exceptional customer service.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Established clear team goals aligned with company objectives, tracking progress regularly..
- Performed administrative duties including record keeping, data entry, filing documents.
Patient Transporter ( Volunteer)
Gulf Coast Medical Center - Lee Health
Fort Myers , Florida
01.2022 - 12.2022
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Educated patients on safe transfer techniques while preparing them for transport.
Breast Health Ambassador (Volunteer)
Outpatient Center at The Sanctuary - Lee Health
Fort Myers, Florida
01.2022 - 12.2022
- Reviewed and maintained operation records and reports to facilitate health education programs.
- Partnered with internal departments to ensure that all organizational goals are met regarding health promotion efforts.
- Boosted community members' health knowledge through participation in health events and fairs.
- Interacted directly with clients and patients in order provide advice or referrals based on their individual needs.
Culinary Intern
Nestle Jamaica Ltd
Kingston , Jamaica
01.2019 - 12.2019
- Collaborated with chefs on menu planning and recipe development projects as needed.
- Monitored stock levels of food items used daily in order to maintain inventory control.
- Inspected kitchen equipment for cleanliness prior to use then reported any issues for repair or replacement.
- Completed HR and Culinary based courses
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Teacher (Summer Job)
Clarendon Parish Library
01.2016 - 12.2016
- Developed and issued educational content including notes, tests and assignments.
- Supervised classes to ensure all students were learning in a safe and productive environment.
- Organized necessary supplies and resources for lessons and presentations.
- Organized events (Sports day, Beauty Pageant etc.) and provided computer support to patrons of the library.
Office Assistant (Summer Job)
Ministry of Health Jamaica
01.2016 - 12.2016
- Liaised with customers to update them on upcoming events and documents needed to attend.
- Communicated with customers via email and phone calls to ensure they were satisfied.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Conducted research and compiled data for reports and projects.
Office Assistant (Summer Job)
Poor Relief Department of Clarendon Jamaica
01.2014 - 12.2016
- Transferred data from physical documents into electronic databases and filed data in the appropriate storage systems.
- Scheduled documents and meetings, proofread documents and performed Receptionist duties when needed.
Education
Certificate - Surgical Technology
AAIMS Allied Health Division
07-2024
Associate Degree - Tourism, Hospitality, and Entertainment Management
Excelsior Community College
05.2020
Caribbean Examination Council - Office Administration - II, Electronic Document Preparation & Management - II, Mathematics - III, English A - III, Information Technology - III, Integrated Science - III, Social Studies - III
Central High School
07.2014
Skills
- Power Point, Excel and Microsoft Word
- Customer service
- Cross-functional collaboration
- Client relationship building
- Written communication
- Training and development
- Surgical procedures
- Medical terminology
- Adaptability
- Leadership and people development
Accomplishments
- Project Manager, Phelowship Ministries
- IT Administrator, Women In Worship Bible Study
Application Skills
Excell
Power Point
Microsoft Word
Timeline
Records Clerk/ Customer Service Representative
Spanish Town Hospital
06.2023 - 02.2024
Patient Transporter ( Volunteer)
Gulf Coast Medical Center - Lee Health
01.2022 - 12.2022
Breast Health Ambassador (Volunteer)
Outpatient Center at The Sanctuary - Lee Health
01.2022 - 12.2022
Culinary Intern
Nestle Jamaica Ltd
01.2019 - 12.2019
Founder & Manager
Express Assignments
01.2018 - 12.2024
Teacher (Summer Job)
Clarendon Parish Library
01.2016 - 12.2016
Office Assistant (Summer Job)
Ministry of Health Jamaica
01.2016 - 12.2016
Office Assistant (Summer Job)
Poor Relief Department of Clarendon Jamaica
01.2014 - 12.2016
Certificate - Surgical Technology
AAIMS Allied Health Division
Associate Degree - Tourism, Hospitality, and Entertainment Management
Excelsior Community College
Caribbean Examination Council - Office Administration - II, Electronic Document Preparation & Management - II, Mathematics - III, English A - III, Information Technology - III, Integrated Science - III, Social Studies - III
Central High School
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