Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

KAMEISHA CAMPBELL

Columbus

Summary

A devoted civil servant with extensive experience at the Defense Logistics Agency Land And Maritime, excelling in project management and database management. Proven track record in contract negotiation and report writing, fostering strong relationships with stakeholders. Recognized for attention to detail and effective communication, driving successful project outcomes and enhancing operational efficiency. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

POST AWARD ADMINISTRATOR

Defense Logistics Agency Land And Maritime
Columbus
11.2023 - Current
  • Provided general administrative support to staff members.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Responded promptly to customer complaints in a professional manner.
  • Supported departmental activities by providing clerical assistance.
  • Served as the primary point of contact for external stakeholders, including clients and partners.
  • Developed and maintained databases for tracking projects, clients, and financial records.
  • Facilitated communication between departments to support project completion and goal achievement.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Prepared reports on various projects for management review.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Ensured compliance with health and safety regulations within the office environment.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Assistant Purchasing Agent

Professional Analysis Inc
Columbus
08.2020 - 11.2023
  • Evaluated existing contracts for renewals or extensions according to established guidelines.
  • Participated in meetings with stakeholders regarding purchasing needs.
  • Conducted supplier negotiations to obtain best prices and delivery terms.
  • Provided guidance to junior staff members regarding procurement processes.
  • Identified potential vendors for various products, evaluated bids, and selected suppliers based on quality, price, service, availability, reliability, production, and technical support capability.
  • Maintained accurate records of purchases including quantity, cost and date of transactions.
  • Developed and implemented policies and procedures for the purchasing department.
  • Resolved disputes and claims with vendors and suppliers.
  • Updated and maintained purchasing records and reports.
  • Negotiated contracts with suppliers to secure advantageous terms.
  • Monitored supplier performance to ensure contractual obligations were met.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Collaborated with internal departments such as logistics and accounting teams to ensure smooth operations.
  • Monitored inventory levels of purchased items using computerized systems such as ERP software or spreadsheet applications.
  • Created purchase orders from approved requisitions in accordance with established procurement policies and procedures.
  • Assisted in the preparation of bid documents, including specifications, terms, and conditions.
  • Evaluated vendor performance by analyzing data related to pricing, delivery times, product quality.
  • Reviewed and monitored purchasing contracts to ensure compliance with company policies and procedures.
  • Attended supplier meetings as necessary to discuss current business opportunities and strategies for future growth.
  • Managed inventory levels to meet production needs while minimizing excess stock.
  • Analyzed vendor performance, reviewed compliance, and communicated corrective action requirements to vendors.

Customer Service Specialist

HKT Teleservices
Grove City
07.2015 - 09.2020
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Responded to customer emails with accurate product and service information.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Provided technical support for troubleshooting software applications used by customers.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Strengthened customer retention by offering discount options.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Statistician

US Census Bureau
Columbus
07.2010 - 08.2020
  • Designed and executed surveys to collect customer feedback on products and services.
  • Prepared presentations summarizing findings from statistical analyses for senior management review.
  • Analyzed data from multiple sources to identify trends in customer behavior.
  • Utilized advanced statistical methods such as time series forecasting, survival analysis, cluster analysis to solve complex business problems.
  • Prepared detailed documentation of all analyses performed including assumptions made and methodologies used.
  • Provided technical guidance on best practices for collecting and analyzing data.
  • Implemented quality control assessments to promote improved reviews of data.
  • Processed large amounts of data for graphic analysis using computers.
  • Determined data relationships, trends and factors that could affect research results.

Education

Associate of Arts - Psychology

Cuyahoga Community College
Cleveland, OH
06-2018

GED -

EAST HIGH SCHOOL
Columbus, OH
05-1998

Skills

  • Project management
  • Database management
  • Budget tracking
  • Contract negotiation
  • Report writing
  • Customer service
  • Communication skills
  • Problem solving
  • Attention to detail
  • Regulatory compliance
  • Team collaboration
  • Time management
  • Office administration
  • Relationship development
  • Goal setting
  • Honest and ethical
  • Calendar management
  • Record preparation
  • Recordkeeping and file management
  • Verbal and written communication
  • Policy implementation

Affiliations

  • I love to read
  • gardening
  • writing poetry

Certification

  • MARKET RESEARCH
  • ACQUISITION PLANNING
  • SOLICITATION DEVELOPEMENT
  • PROPOSAL DEVELOPEMENT

References

References available upon request.

Timeline

POST AWARD ADMINISTRATOR

Defense Logistics Agency Land And Maritime
11.2023 - Current

Assistant Purchasing Agent

Professional Analysis Inc
08.2020 - 11.2023

Customer Service Specialist

HKT Teleservices
07.2015 - 09.2020

Statistician

US Census Bureau
07.2010 - 08.2020

Associate of Arts - Psychology

Cuyahoga Community College

GED -

EAST HIGH SCHOOL

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