Summary
Overview
Work History
Education
Skills
Timeline
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KAMEISHA COHEN

Charleston,SC

Summary

Customer Service Representative with over five years of experience. Seeking a career with the chance to interact with, and help customers/clients. The opportunity for advancement, and honing in on customer service skills is welcomed. PROFESSIONAL SKILLS Microsoft Office Customer Service Time Management Problem Solving Organization Flexibility Clarity in Communicating Adaptability Positive Attitude Ability to handle pressure

Overview

10
10
years of professional experience

Work History

Customer Service Representative

IHG Hotels
06.2012 - 11.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Associate

Doubletree by Hilton
03.2014 - 01.2015
  • Provide introductory information to new customers
  • Ensure that customers are satisfied with products or services
  • Follow up with clients or customers to check that they’re still satisfied with any purchases
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Troubleshoot common issues with a product or service

Guest Associate

Harbourview Inn Hotel
08.2015 - 08.2018
  • Ensure that guests had all their needs met during their stay, this could be done on demand or before arrival
  • Solve issues guests may have during their stay by working through the issue in the best interest of the guest
  • Provide inventory assistance based on supply and demand from guests
  • Handle front desk duties, as well as assisting in housekeeping, and security functions
  • Escalating queries and concerns

Breakfast Cook

Whole Food Market
08.2018 - 03.2021
  • Prepare breakfast for customers through inventory observation, and ordering what is low in stock
  • Address issues customers have with any products
  • Provide counter service while simultaneously preparing the items needed to complete the order
  • Ensure quality customer service to provide an enjoyable experience
  • Let customers or clients know about additional products or services
  • Work with a team of CSRs and other departments to find appropriate solutions
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Maintained smooth and timely operations in preparation and delivery of meals.

Kitchen Staff Member

VA Medical Center
05.2022 - Current
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

Provost Academy of SC

Skills

  • Preservation Methods
  • Billing and Payment Processing
  • Customer Preferences
  • Guest Satisfaction
  • Exceptional Customer Service
  • Sanitary Food Handling Procedures
  • Supply Restocking
  • Safe Food Handling
  • Maintain Food Safety

Timeline

Kitchen Staff Member

VA Medical Center
05.2022 - Current

Breakfast Cook

Whole Food Market
08.2018 - 03.2021

Guest Associate

Harbourview Inn Hotel
08.2015 - 08.2018

Customer Service Associate

Doubletree by Hilton
03.2014 - 01.2015

Customer Service Representative

IHG Hotels
06.2012 - 11.2014

Provost Academy of SC

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