Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Kameisha Jimmison

zion,IL
Kameisha Jimmison

Summary

Dynamic Customer Service Representative with proven expertise at Walgreens, enhancing customer loyalty through empathetic complaint resolution and personalized solutions. Skilled in critical thinking and team management, I effectively increased first call resolution rates, fostering a positive environment that drives satisfaction and repeat business.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
years of professional experience

Work History

Walgreens

Customer Service Representative
11.2020 - 03.2025

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

AT&T

Customer Service Representative
02.2017 - 08.2020

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.

Education

College of Lake County
Grayslake, IL

GED
05-2022

University Overview

  • [Number] GPA3.5

Skills

  • Service-oriented communication
  • Attentive listening ability
  • Critical thinking
  • Data entry
  • Call center experience
  • Team coaching
  • Computer proficiency
  • Team management
  • Staff monitoring
  • Inbound and outbound calls
  • Product knowledge

Accomplishments

Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 8 staff members while working remote.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative
Walgreens
11.2020 - 03.2025
Customer Service Representative
AT&T
02.2017 - 08.2020
College of Lake County
GED