Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kameka Miranda

Bronx

Summary

Obtain a position as a team player in a people-oriented organization that will enable me to use my strong organizational skills, wealth of experience, educational background and ability to work well with people in a challenging environment to achieve the corporate goals.

Overview

8
8
years of professional experience

Work History

Airport Operations Agent

Jetblue
01.2023 - Current
  • Used Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
  • Stacked unclaimed items onto baggage carts and into storage racks and shelves.
  • Provided announcements to passengers to explain baggage procedures.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
  • Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
  • Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.

Employment Specialist, Direct Support Professional

IRI
10.2016 - Current
  • Assist participants in selecting recreational activities in which to participate and participates with the participant in these activities
  • Encourages and participates with participants in social activities with peers and the community in general
  • Assists in maintaining or Leasing the Company's Policies, including mileage and maintenance logs
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Perform other job-related duties as assigned less.
  • Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.

Case Planner

Cardinal McCloskey
04.2021 - 06.2022
  • Shared responsibilities with agency team to direct permanency planning of each child.
  • Cultivated strong relationships with clients, promoting trust and engagement in the case planning process.
  • Improved client satisfaction by providing timely and compassionate support throughout the case planning process.
  • Led workshops on topics related to goal-setting, life skills development, and resource navigation, empowering clients toward greater independence.
  • Actively participated in staff meetings and case conferences, sharing knowledge and collaborating on strategies to optimize client outcomes.
  • Evaluated client progress regularly, adjusting case plans as needed to optimize success.
  • Coordinated access to supportive services such as mental health counseling or substance abuse treatment when necessary for client success.
  • Evaluated child's adjustment in foster home and monitored educational and behavioral performance at home and in school.
  • Participated in ongoing professional development opportunities, staying informed on best practices in case management and relevant policy changes.
  • Located resources and made referrals to provide aid to family and children.

Direct Support Professional Supervisor

Adapt Community Network
10.2018 - 09.2019
  • Assist participants in selecting recreational activities in which to participate and participates with the participant in these activities
  • Helped develop individualized day habilitation plans
  • Provided direct support to individuals in the day habilitation program
  • Supervised and monitored developmentally disabled adults in the community and ensured their safety
  • Provided transportation to clients to destinations of their choice within the community
  • Assisted clients with daily tasks such as budgeting, grocery shopping and picking up medications from the pharmacy and more
  • Completed all documentation.
  • Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
  • Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.

Habilitation Specialist

Pathways to Independence
01.2016 - 10.2016
  • Assist participants in selecting recreational activities in which to participate and participates with the participant in these activities
  • Encourages and participates with participants in social activities with peers and the community in general
  • Assists in maintaining or Leasing Company's Policies, including mileage and maintenance logs
  • Perform other job-related duties as assigned.

Education

Dunbar High School

Bachelor of Arts - Forensic Psychology

John Jay College
New York, NY
12.2019

Associate in Arts (Psychology) -

Union County College
05.2017

Skills

  • Operating Systems: Windows, Vista, XP, 98, 2000Desktop Applications: Microsoft Word, Microsoft Excel, Power Point, Microsoft Access

Timeline

Airport Operations Agent

Jetblue
01.2023 - Current

Case Planner

Cardinal McCloskey
04.2021 - 06.2022

Direct Support Professional Supervisor

Adapt Community Network
10.2018 - 09.2019

Employment Specialist, Direct Support Professional

IRI
10.2016 - Current

Habilitation Specialist

Pathways to Independence
01.2016 - 10.2016

Dunbar High School

Bachelor of Arts - Forensic Psychology

John Jay College

Associate in Arts (Psychology) -

Union County College

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Kameka Miranda