Kameko Hanshew
Austell,GA
Summary
10 Years of Customer Service Rep experience, extensive management food service experience and customer service experience (8 years) as well as 4 years' experience with Early childhood
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Engagement Specialist
Healthmap Solutions
11.2022 - 10.2023
- Discussed financial options with clients and provided informed suggestions.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Trained All new hires and I was apart of new hire panel to represent my department.
Insurance Agent
Allstate
03.2022 - 10.2022
- Customer service for current customers
- Sell new business
Office Manager
Arrow Exterminators Home Services
07.2018 - 03.2022
- Make outbound calls for collections
- Sell Pest Control services Answer incoming calls and help customers with services
- Schedule Wildlife Exclusions
- Schedule Insulation Schedule Gutter Jobs Enter Contracts/Sales Prepare Tech Schedules Make outgoing calls for collections and scheduling
- Run weekly office meetings
- Train new/ old staff
- Hire employees
- Data Entry
Preschool Teacher
Children's Courtyard
03.2014 - 06.2018
- Prepare Lesson Plans for Each Day
- Communicate with parents with students' progress Train teachers' assistants
- Execute lesson plans and prepare for next class
Customer Service Representative
Alorica-Verizon Wireless
08.2013 - 03.2014
- Open, Close, Manage consumer and business accounts
- Complete Assumption of liability for customers
- Troubleshooting devices for customers
- Assist customers with financial concerns on accounts
- Take incoming calls for new and current customers
Shift Supervisor
Wendy's International
03.2013 - 08.2013
- Manages the crew
- Manages food cost
- Ensures excellent customer service
- Manages Labor
- Ensures food safety
- Train new employees
Crew Trainer/MIT
McDonald's Corporation
06.2009 - 03.2013
- Train all new employees
- Keep up with food cost
- Keep crew and managers updated on new product
- Ensuring great customer service
- Update the stores P.O.P
Education
Southern New Hampshire University
High School Diploma -
NorthCobb High School
Kennesaw05.2008
Skills
- Administrative Support
- Client Needs Analysis
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
Certification
- Licensed Property and Casualty
Languages
English
Full Professional
Timeline
Member Engagement Specialist
Healthmap Solutions
11.2022 - 10.2023
Insurance Agent
Allstate
03.2022 - 10.2022
Office Manager
Arrow Exterminators Home Services
07.2018 - 03.2022
Preschool Teacher
Children's Courtyard
03.2014 - 06.2018
Customer Service Representative
Alorica-Verizon Wireless
08.2013 - 03.2014
Shift Supervisor
Wendy's International
03.2013 - 08.2013
Crew Trainer/MIT
McDonald's Corporation
06.2009 - 03.2013
Southern New Hampshire University
High School Diploma -
NorthCobb High School
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