KAMELA ABRANTES
Abington,MA
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
Stoughton, MA
11.2023 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Built long-term relationships with customers by providing personalized service and support.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Educated clients about various banking products available at the institution.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Modified, opened and closed customer accounts.
Accountant Assistant
Donovan Services
Hingham, MA
08.2022 - 11.2023
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Organized and maintained chart of accounts and updated monthly entries and adjustments for payroll.
- Coordinated timely payments from vendors, clients and account holders.
- Reviewed general ledger entries for accuracy and completeness.
- Generated quarterly reports for financial reviews.
- Monitored accounts payable and receivable statuses and delegated related tasks.
- Evaluated expense reports for accuracy and adherence to company policies.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Relationship Banker
Bank of America
Abington, MA
09.2021 - 08.2022
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Addressed inquiries from clients and department team members.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Developed culture of success rewarding performance, productivity and sales results.
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Made continuous business adjustments to improve branch operations.
- Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Entered new account information into computers and filed related forms and other documents.
- Interacted with prospects to better understand products and services required.
- Executed wire transfers of funds in compliance with banking best practices.
Store Manager
Donovan Services DBA Dunkin Donuts
Hingham, MA
05.2014 - 09.2021
- Months Role Objective :.
- Receiving lateral promotions, I have managed 4 restaurants within organization leading each to their peak in operational/profitable functioning.
- Oversee the financial growth and profitability of restaurant(s).
- Hire train and continuously coach a staff of 10 - 50 employees.
- Report directly and indirectly to supervisors sending weekly/daily operational reports.
- I have worked as troubleshooting manager, taking on additional responsibilities in assisting co-workers as a highly functioning RM.
- Developed growth.
- I have built from within or taken on talent having trained into new and currently successful managers.
- Perform weekly scheduling/payroll functions.
- Maintained exceptional ROR/RV scores.
- Teach and encourage the strength in maintenance of excellent operations.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw all store operations while generating $300.000 in monthly sales.
- Boosted sales by 20% by cultivating customer rapport and delivering superior customer service. On all 4 stores I had the pleasure to manage
Customer Service Associate sales representative
CVS/Pharmacy
11.2014 - 11.2016
- Providing efficient services to customers.
- Handling cash register, performing financial transactions.
- Assisting in sales.
- Answering customer questions.
- Stocking shelves and performing other tasks that may be necessary.
Education
CERTIFIED BOOKKEEPING - Accounting
Massasoit Community College
Brockton, MA10.2022
Business accounting
Transitional ESOLMassasoit Community College
09.2017
Informatics Mathematics
Fan S. Noli University
04.2017
Massasoit Community College
07.2014
Degree -
General High School “Ymer
Dishnica
06.2011
Skills
- Employee supervision and motivation
- Outstanding communication skills
- Employee training
- Accounting and bookkeeping
- QuickBooks
- Recruitment strategies
- Mentoring and training
Languages
Albanian, English and Portuguese
Languages
English
Full Professional
Albanian
Native/ Bilingual
Portuguese
Full Professional
Timeline
Relationship Banker
Bank of America
11.2023 - Current
Accountant Assistant
Donovan Services
08.2022 - 11.2023
Relationship Banker
Bank of America
09.2021 - 08.2022
Customer Service Associate sales representative
CVS/Pharmacy
11.2014 - 11.2016
Store Manager
Donovan Services DBA Dunkin Donuts
05.2014 - 09.2021
CERTIFIED BOOKKEEPING - Accounting
Massasoit Community College
Business accounting
Transitional ESOLMassasoit Community College
Informatics Mathematics
Fan S. Noli University
Massasoit Community College
Degree -
General High School “Ymer
Dishnica
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