Summary
Overview
Work History
Education
Skills
Timeline
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KAMELA HAYWOOD

Fort Myers

Summary

Dynamic professional with a proven track record at the United States Post Office, excelling in customer service and efficient delivery. Demonstrated reliability through timely package handling and route navigation, coupled with exceptional communication and multitasking abilities. Achieved high customer satisfaction by focusing on quality service and safety standards.

Diligent Rural Carrier Associate with proven background in efficient and timely mail delivery. Successfully contributed to maintaining high customer satisfaction and reliability. Demonstrated effective route management and strong organizational skills.

Friendly and reliable with strong sense of responsibility and dedication to providing excellent service. Familiar with local routes and adept at navigating diverse terrains while maintaining accuracy in deliveries. Committed to ensuring timely and efficient service that meets community needs.

Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.

Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 6+ years of carrier experience on high-volume routes.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Rural Carrier Associate

United States Post Office
04.2019 - 05.2024
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
  • Developed strong relationships with customers, fostering trust and loyalty through reliable service.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.

Food Service Worker/Prep Chef

LeeSar/Culinary Solutions
06.2016 - 03.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.

Call Center Representative

Alta Resources
03.2015 - 06.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Food Service Worker/Hostess

Memorial West Hospital
03.2012 - 08.2015
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Delivered carts to the correct floor or patient area.
  • Served trays to patients and determines if they need anything else.
  • Complies with all HACCP policies and procedures.
  • Records the amount and type of special food items served to patients per doctor's request.
  • May take orders in an Expressly For You (EFY) environment.
  • Replenish floor stock.
  • May perform other duties and responsibilities as assigned.

Education

GED -

Lee County Adult Education
Fort Myers, FL

Skills

  • Safe driving
  • Package handling
  • Reliability and punctuality
  • Efficient delivery
  • Route navigation
  • Technology proficiency
  • Signature obtainment
  • Dependability
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication

Timeline

Rural Carrier Associate

United States Post Office
04.2019 - 05.2024

Food Service Worker/Prep Chef

LeeSar/Culinary Solutions
06.2016 - 03.2019

Call Center Representative

Alta Resources
03.2015 - 06.2018

Food Service Worker/Hostess

Memorial West Hospital
03.2012 - 08.2015

GED -

Lee County Adult Education
KAMELA HAYWOOD