Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamela Kissoon

New York,NY

Summary


Organize and dependable candidate successful at managing multiple priorities with a positive attitude.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. In addition dedicated to applying training, monitoring and morale-building abilities to enhance employees engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Manager

OTG Management JFK Airport
09.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Communicate with vendors/ suppliers and Finance team to effectively manage and budget.
  • Managed inventory and place orders to achieve timely delivery of goods and services.
  • Managed and motivated employees to be productive and engaged in work.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance according to company policies
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Supervisor

JFK International Airport
02.2017 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees for environmental safety.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistency
  • Maintained clean and well-organized areas to avoid violations or unnecessary hazards
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Shift Lead

OTG Management JFK Airport
10.2015 - 02.2017
  • Completed store opening and closing procedures
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Market Merchandiser

JFK International Airport
11.2015 - 08.2016
  • Set displays according to planograms.
  • Applied FIFO rule.
  • Removed damaged, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and stock replenished displays on sales floor.

Cashier

OTG Management JFK Airport
08.2013 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Friendly welcome/farewell extended to guests to encourage repeat business and positive feedback.
  • Operated cash register for cash, Airline vouchers and credit card transactions with excellent accuracy levels.
  • Worked flexible schedules and extra shifts to meet business needs.

Education

GED -

Suny Queens
158 29 Archer Ave Jamaica,11433
07.2013

Skills

  • Process Evaluations
  • Manage Operations
  • Improve Performance
  • Natural Leadership
  • Overseeing Employees
  • Customer Care
  • Customer Satisfaction
  • Safety Awareness
  • Quality Assurance
  • Corrective Actions
  • Waste Management and Reduction
  • Cost Control
  • Budget Controls

Timeline

Manager

OTG Management JFK Airport
09.2021 - Current

Supervisor

JFK International Airport
02.2017 - 03.2020

Market Merchandiser

JFK International Airport
11.2015 - 08.2016

Shift Lead

OTG Management JFK Airport
10.2015 - 02.2017

Cashier

OTG Management JFK Airport
08.2013 - 10.2015

GED -

Suny Queens

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Kamela Kissoon