Kamela Kissoon
New York,NY
Summary
Organize and dependable candidate successful at managing multiple priorities with a positive attitude.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. In addition dedicated to applying training, monitoring and morale-building abilities to enhance employees engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Manager
OTG Management JFK Airport
2021.09 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Communicate with vendors/ suppliers and Finance team to effectively manage and budget.
- Managed inventory and place orders to achieve timely delivery of goods and services.
- Managed and motivated employees to be productive and engaged in work.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance according to company policies
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Supervisor
JFK International Airport
2017.02 - 2020.03
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees for environmental safety.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistency
- Maintained clean and well-organized areas to avoid violations or unnecessary hazards
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Shift Lead
OTG Management JFK Airport
2015.10 - 2017.02
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Market Merchandiser
JFK International Airport
2015.11 - 2016.08
- Set displays according to planograms.
- Applied FIFO rule.
- Removed damaged, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and stock replenished displays on sales floor.
Cashier
OTG Management JFK Airport
2013.08 - 2015.10
- Greeted customers entering store and responded promptly to customer needs.
- Friendly welcome/farewell extended to guests to encourage repeat business and positive feedback.
- Operated cash register for cash, Airline vouchers and credit card transactions with excellent accuracy levels.
- Worked flexible schedules and extra shifts to meet business needs.
Education
GED -
Suny Queens
158 29 Archer Ave Jamaica,1143307.2013
Skills
- Process Evaluations
- Manage Operations
- Improve Performance
- Natural Leadership
- Overseeing Employees
- Customer Care
- Customer Satisfaction
- Safety Awareness
- Quality Assurance
- Corrective Actions
- Waste Management and Reduction
- Cost Control
- Budget Controls
Timeline
Manager
OTG Management JFK Airport
2021.09 - Current
Supervisor
JFK International Airport
2017.02 - 2020.03
Market Merchandiser
JFK International Airport
2015.11 - 2016.08
Shift Lead
OTG Management JFK Airport
2015.10 - 2017.02
Cashier
OTG Management JFK Airport
2013.08 - 2015.10
GED -
Suny Queens
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