Kamela Marshall
Houston,TX
Summary
Motivated and results-driven Analyst seeking a challenging position as an Analyst or Customer Service Manager. Offering a strong foundation in analysis strategy, data analysis, and project management, with a proven ability to drive efficiency, deliver successful outcomes, and collaborate within cross-functional teams.
Overview
17
17
years of professional experience
Work History
Migration Specialist
The RWC Group (contract)
Dallas ( Remote), Texas
08.2020 - Current
- Developed a customer feedback system to analyze stakeholder feedback, identifying areas for improvement in customer service processes.
- Reviewed vendor payment accuracy and invoices, ensuring compliance with established standards.
- Monitored customer service interactions for compliance with procedures.
Financial Analyst
Ryan LLC ( contract)
Houston, Texas
11.2023 - 01.2024
- Conducted financial compliance analysis to support business objectives.
- Reviewed tax returns for accuracy and compliance with federal, state, and local regulations.
- Identified discrepancies between reported income and expenses by comparing financial statements to ensure compliance with IRS regulations.
Customer Service Coordinator
USPS
Houston, USA
06.2022 - 12.2023
- Manage and coordinate the flow of information and communication between different departments within the USPS network.
- Ensure compliance with postal regulations and guidelines.
- Manage and coordinate the flow of information and communication between different departments within the USPS network.
- Analyzed customer data to identify trends and preferences, ensuring compliance with postal regulations.
Customer Service Supervisor
University of Houston
Houston, Texas
02.2017 - 12.2022
- Monitor customer service interactions to ensure compliance with established procedures and standards.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Implemented a customer feedback system to enhance service delivery, based on student feedback.
Owner/CEO
Kair Throne, LLC
Houston, TX
01.2013 - 11.2022
- Establish and maintain clear performance expectations within the operations division, and instill and maintain a disciplined, performance-oriented culture.
- Identified new opportunities for growth, expansion, and diversification.
- Managed profit, marketing, and retail operations as a salon owner, demonstrating strong business acumen.
ER Registrar
Bailey Medical Center
Owasso, OK
01.2008 - 06.2017
- Served as a content expert and trainer for new administrative staff, identifying opportunities for process improvement, and developing training programs.
- Answered patient questions regarding registration and insurance processes.
- Reviewed medical records and gathered information needed to complete the registration process.
- Provided assistance to patients in completing necessary forms for admission.
Education
Bachelor Degree in Education -
Southwestern Oklahoma State University
Bachelor of Science -
Texas Southern University
Skills
- Database Administration
- Software Development
- Performance Optimization
- GAAP knowledge
- Legal codes and laws knowledge
- Clinical Documentation
- Patient Scheduling
- Electronic Recordkeeping
- Documentation Review
- Insurance Verification
- Patient Billing
- Budget support
- Administrative Support
- Data Analysis
Additional Information
- Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, SharePoint, Slack,
- Monday.com, LAD-Loss Avoidance Database Systems, Main Frame Systems, PeopleSoft, Horizon, Precision
- Systems, Envision, Closing Desk Application, Lexis Nexis, Fast Data, Experian, One View, Administration Wire Tool and Pega Systems, Operational User Interface System Windows, AS/400, Mac OS, servers, routers, LAN, wireless LAN, Microsoft Exchange, Active Directory, Microsoft Project, Access, Crystal Reports, SAP, Visual Basic, GIST, NLS, DBCLM, SOLR, Actimize
Timeline
Financial Analyst
Ryan LLC ( contract)
11.2023 - 01.2024
Customer Service Coordinator
USPS
06.2022 - 12.2023
Migration Specialist
The RWC Group (contract)
08.2020 - Current
Customer Service Supervisor
University of Houston
02.2017 - 12.2022
Owner/CEO
Kair Throne, LLC
01.2013 - 11.2022
ER Registrar
Bailey Medical Center
01.2008 - 06.2017
Bachelor Degree in Education -
Southwestern Oklahoma State University
Bachelor of Science -
Texas Southern University
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