Kamela Qirici
Jacksonville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at ABI BANK. Proven track record in enhancing customer satisfaction and accuracy in cash handling. Adept at resolving issues promptly and effectively, contributing to business growth and operational efficiency. Committed to professionalism and fostering a welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Teller
ABI BANK
01.2023 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Assistant Manager
G&E HOUSING LLC
01.2023 - 08.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Business
Florida State College
Jacksonville, FL12-2025
Business
Horry-Georgetown Technical College
Conway, SC12-2024
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Accomplishments
- Earned "employee of the month" for outstanding customer service.
- Promoted to Lead Teller based on superior performance.
- Supervised team of 3 staff members.
Certification
- I have successfully completed "Professional Training Program in Accounting Practice " from 07/05/2022 to 10/05/2022 and have been highly evaluated in following modules:
- Manual Practical Accounting ,
- Computerized Practical Accounting ,
- Commercial Tax and Costum Legislation ,
- Preparation and Analyzes of Financial Statements .
Languages
English
Full Professional
Albanian
Native or Bilingual
Greek
Professional Working
Interests
-Basketball
-Taking Care of Pets
Timeline
Teller
ABI BANK
01.2023 - 07.2024
Assistant Manager
G&E HOUSING LLC
01.2023 - 08.2023
Business
Florida State College
Business
Horry-Georgetown Technical College
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