Kamelia Goranova
Elmwood Park ,Illinois
Summary
Dynamic leader with a proven record at enhancing operational efficiency and boosting sales through strategic planning and effective team building. Excelled in roles requiring problem resolution and operational management, achieving significant performance improvements. Skilled in software use and marketing, adept at fostering business growth and employee development.
Overview
8
8
years of professional experience
Work History
General Manager
The Sportz Nook
08.2022 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Resolved customer complaints and feedback promptly, converting dissatisfied customers into dedicated patrons.
Head Bartender
The Sportz Nook
04.2022 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained and educated more than 30 new bartenders on diverse techniques, boosting overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Accounting Assistant
United Physics Team
05.2019 - 01.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Decreased reconciliation errors by maintaining meticulous attention to details.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
- Enhanced financial outcomes through comprehensive expense reporting and analysis.
Online Sales Assistant (Health Supplements
United Physics Team
05.2019 - 01.2022
- Coordinated with suppliers to maintain accurate inventory levels for seamless order fulfillment.
- Implemented effective upselling techniques, increasing average transaction value per customer.
- Increased online sales by optimizing product listings with detailed descriptions and high-quality images.
- Effectively managed increased work demand in peak seasons while maintaining high service standards.
- Collaborated with marketing team to optimize social media presence, expanding brand reach and engagement.
- Resolved customer disputes promptly and professionally, preserving company reputation while minimizing potential losses from refunds or chargebacks.
- Responded to online customer inquiries about products, policies, and shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Bartender/Waitress
AVALON Bar &Grill
08.2016 - 04.2019
- Handled large crowds during special events, evenings, and weekends.
- Executed cash management tasks with diligence, securing accurate shift-end reports.
- Maintained operational standards through efficient bar preparation for opening and closing.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by effectively managing and resolving complaints.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
Accountant - Accounting And Finance
Institute of Finances
Varna, Bulgaria1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Administrative skills
- Strategic planning
- Performance improvement
- Expense control
- Business development
- Sales expertise
- Advertising and marketing
- Proficient in software
- Branding
Languages
Bulgarian
Native or Bilingual
English
Native or Bilingual
Russian
Professional Working
Timeline
General Manager
The Sportz Nook
08.2022 - 12.2024
Head Bartender
The Sportz Nook
04.2022 - 08.2022
Accounting Assistant
United Physics Team
05.2019 - 01.2022
Online Sales Assistant (Health Supplements
United Physics Team
05.2019 - 01.2022
Bartender/Waitress
AVALON Bar &Grill
08.2016 - 04.2019
Accountant - Accounting And Finance
Institute of Finances
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