Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Kamelia Pean

Forest Park,GA

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

14
14
years of professional experience

Work History

Haitian Creole Interpreter

Language Line Solutions
09.2021 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Bilingual Customer Support Representative

Viking Cloud
08.2020 - 09.2021
  • Professionally and accurately provide support to merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods
  • Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process
  • Assist callers with login and navigation of the proprietary online portal solution, Viking Cloud Air
  • Provide excellent customer support and achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call
  • Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner
  • Thoroughly and accurately log each call using the appropriate systems and guidelines
  • Identify opportunities to promote Viking Cloud products and services and action appropriately
  • Properly manage call metrics with respect to stated goals and Service Level Agreements
  • Undertake additional duties as necessary, based upon the needs of the business.

Bilingual Customer Support Representative

Sykes
01.2018 - 08.2020
  • Receiving and placing customer service telephone calls in French and English
  • Practiced active listening skills
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolved customer complaints, managed database records, drafted status reports on customer service issues
  • Data entry and research as required to troubleshoot customer problems
  • Answered customers’ inquiries regarding memberships and DNA kits and DNA test results.

Laboratory Assistant / Specimen Processor

Genzyme Genetics
06.2010 - 01.2018
  • Received and prepared samples for laboratory analyses
  • Accurately processed standard requisitions per approved procedures at a rate of 72 accessions per hour, heartworm multi-test forms at a rate of 150 accessions per hour, fecal multi-test forms at a rate of 165 accessions per hour, and 2-D requisitions at a rate of 90 accessions per hour
  • Removed specimens from transport bags enter patient data, label samples and aliquot as needed for multiple testing
  • Sorted samples for distribution throughout the lab (X-rays, Coggins, cytology, etc.)
  • Scanned tubes into storage racks and enter specimen data into database to verify the accuracy of information
  • Accessed various specimens to include but not limited to urine, whole blood and plasma, feces, and biopsies
  • Checked all trash containers within the Specimen Processing department when assigned
  • Assisted other lab personnel with specimen storage
  • Ensured Turn Around Times (TAT’s) are met
  • Read, understood and followed applicable Standard Operating Procedures (SOP’s), including safety and quality procedures
  • Maintains clean and organized work area
  • Restocks supplies as needed.

Education

Sociology -

Clayton State University
01.2021

High School Diploma -

Hillcrest High School
02.2005

Skills

  • Bilingual
  • Typing speed of 60 wpm
  • Analytical and problem solving
  • Leadership
  • Flexibility
  • Communication
  • Computer Literacy
  • Multi-tasking and Organizational
  • Creativity
  • Emotional Intelligence
  • Self-Management
  • Learning/adaptability
  • Teamwork
  • Client Support
  • Professional ethics
  • Client Confidentiality
  • Active Listening
  • Fluent Bilingualism

Awards

  • Honor Roll 2005
  • Foreign Languages
  • Math

Timeline

Haitian Creole Interpreter

Language Line Solutions
09.2021 - Current

Bilingual Customer Support Representative

Viking Cloud
08.2020 - 09.2021

Bilingual Customer Support Representative

Sykes
01.2018 - 08.2020

Laboratory Assistant / Specimen Processor

Genzyme Genetics
06.2010 - 01.2018

Sociology -

Clayton State University

High School Diploma -

Hillcrest High School

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Kamelia Pean