KaMera Bazel
Fort Worth,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at UnitedHealthcare through expert conflict resolution and critical thinking. Skilled in Microsoft Office and CRM systems, adept at multitasking and maintaining strong interpersonal relationships. Achieved a significant improvement in customer service metrics by employing effective problem-solving strategies.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
08.2022 - Current
- Assist customers in navigating the healthcare system, providing personalized support throughout their medical journeys.
- Identifying optimal healthcare coverage options and guiding customers through the enrollment process.
- Process medical transactions accurately, while maintaining compliance with healthcare regulations.
- Foster positive customer experiences through active listening and problem-solving.
Collection Specialist
Southwest Credit Systems
04.2020 - 07.2022
- Negotiated repayment plans, identifying root causes of delinquency, to support debt recovery efforts.
- Delivered exceptional customer service, maintaining a calm and professional demeanor during collection calls.
- Managed accurate records of customer accounts, payments, and financial agreements.
- Ensured precise application of payments to customer accounts through efficient processing.
Customer Service Representative
Tranzact Systems
02.2018 - 04.2020
- Provided outstanding customer support, assisting with product selection, order processing, and issue resolution.
- Kept customer database accurate and current through consistent maintenance.
- Partnered with sales teams to ensure efficient order processing and manage product-related concerns.
- Managed customer inquiries with efficiency and escalated unresolved issues promptly.
Education
East Paulding Highschool
Dallas, GA05.2017
Skills
- Customer support & Conflict resolution
- Problem solving & Critical thinking
- Strong communication skills & active listening
- Time management & Multitasking
- Adaptability & Interpersonal skills
- Data Entry & Typing Proficiency
- Technical Proficiency: Microsoft Office
Timeline
Customer Service Representative
UnitedHealthcare
08.2022 - Current
Collection Specialist
Southwest Credit Systems
04.2020 - 07.2022
Customer Service Representative
Tranzact Systems
02.2018 - 04.2020
East Paulding Highschool
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