Dedicated and proactive professional with 6 years of experience in Hospitality. Actively pursuing a media communications degree, able to offer compassionate care to individuals offering a wide range of skills. Such as resolving guest complaints, managing vendor relationships, developing training materials, and collaborating with other departments to make everyday as efficient as possible. Monitoring guest while displaying active listening, empathy, and problem-solving skills. Creating resolutions to ensure enhance client satisfaction. Proficient at establishing patient relations and maintaining them, completing comprehensive assessments, and generating detailed case management plans. Displaying excellent time management, organization, prioritization, and proficient communication with colleagues and guest.