Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kameron Cole

Chicago,IL

Summary

Dedicated and proactive professional with 6 years of experience in Hospitality. Actively pursuing a media communications degree, able to offer compassionate care to individuals offering a wide range of skills. Such as resolving guest complaints, managing vendor relationships, developing training materials, and collaborating with other departments to make everyday as efficient as possible. Monitoring guest while displaying active listening, empathy, and problem-solving skills. Creating resolutions to ensure enhance client satisfaction. Proficient at establishing patient relations and maintaining them, completing comprehensive assessments, and generating detailed case management plans. Displaying excellent time management, organization, prioritization, and proficient communication with colleagues and guest.

Overview

7
7
years of professional experience

Work History

DELIVERY SPECIALIST

Timestamp Logistics
01.2023 - Current
  • Improved customer satisfaction through timely resolution of issues, performed routine equipment inspections, communicated defects, and analyzed load-related documentation
  • Operated delivery van efficiently, received 1000 positive reviews and made 10,000 deliveries in one year

LEAD FRONT DESK AGENT

The Kimpton Hotel Monaco
01.2021 - 01.2024
  • Delivered exceptional customer service by assisting guests with check-ins, check-outs, reservations, and inquiries
  • Acted as the primary point of contact for escalated guest concerns, ensuring prompt and satisfactory resolutions
  • Managed daily front desk operations, coordinated with housekeeping and maintenance teams, and upheld hotel standards for guest satisfaction
  • Oversaw front desk operations, ensuring seamless guest experiences and adherence to hotel policies
  • Trained, mentored, and coached new hires on reservation systems, customer service protocols, and operational procedures
  • Recognized for exceptional leadership and problem-solving skills, resulting in increased guest satisfaction scores
  • Assisted in planning and executing guest engagement initiatives, including VIP experiences and promotional events
  • Earned multiple pay raises over the years in recognition of outstanding performance and dedication

Front Desk Agent

Hotel Julian
01.2018 - 01.2021
  • Provided exceptional guest service by handling check-ins, check-outs, and addressing guest inquiries and concerns efficiently
  • Resolved guest complaints, managed room reservations, and ensured a seamless hotel experience
  • Utilized upselling techniques to promote room upgrades and additional services
  • Assisted guests with local recommendations and hotel amenities to enhance their stay
  • Delivered courteous and professional service, de-escalating guest concerns with patience and efficiency
  • Handled guest reservations, modifications, and cancellations while ensuring accuracy and guest satisfaction
  • Exceeded internal benchmarks for customer service, receiving positive feedback from guests and management
  • Collaborated with housekeeping and maintenance teams to address room issues promptly
  • Audited guest records and billing to ensure accuracy and seamless check-out experiences

Education

Associates of Media Communications - TV & Film

Kennedy-King College
Chicago, IL
01.2026

Skills

  • Customer Service Excellence
  • Front Desk Operations
  • Conflict Resolution
  • Problem-Solving
  • Team Leadership
  • Training
  • Housekeeping
  • Room Standards
  • Cash Handling
  • Financial Transactions
  • Cultural Awareness
  • Communication
  • Point-of-Sale (POS)
  • Booking Systems
  • Multi-Tasking
  • Food & Beverage Knowledge
  • Bar Tending
  • Mixology

Timeline

DELIVERY SPECIALIST

Timestamp Logistics
01.2023 - Current

LEAD FRONT DESK AGENT

The Kimpton Hotel Monaco
01.2021 - 01.2024

Front Desk Agent

Hotel Julian
01.2018 - 01.2021

Associates of Media Communications - TV & Film

Kennedy-King College
Kameron Cole