Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SRNA
Laurel Heights Home For The Elderly
London, Kentucky
07.2024 - Current
Assisted residents with bathing and dressing to promote personal hygiene.
Educated patients on self-care techniques that would help them maintain their independence.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Planned and served meals and snacks to patients according to prescribed diets.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Community Support Worker
Mountain Comprehensive Care
Manchester, Kentucky
05.2023 - 11.2023
Supervised community outings, enabling clients to achieve maximum personal independence.
Provided support to individuals with disabilities in activities of daily living.
Provided transportation for clients to various appointments or activities as required.
Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
Maintained accurate records and documented client data in company databases.
Developed positive relationships with clients while maintaining professional boundaries.
Recovery Support Worker
Volunteers of America
Manchester, Kentucky
04.2021 - 09.2022
Monitored client progress and updated case files accordingly.
Communicated with external organizations, social workers and others regarding patient's benefits and resources.
Prepared patients for self-management and decision-making responsibilities.
Provided crisis intervention when necessary by responding quickly and appropriately to any situation that may arise.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Made referrals to utilize community resources for resident's needs.
Monitored client progress, documented changes, and communicated updates to supervisors.
Customer Service Associate
Walmart
Manchester, Kentucky
09.2019 - 04.2021
Answered phone calls from customers promptly and courteously.
Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Collected deposits or payments and arranged for billing.
Addressed inquiries, resolved customer issues, and managed customer relations.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Followed policies and procedures to meet or exceed established performance requirements.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Associate of Science - Nursing
Somerset Community College
Somerset, KY
12-2026
Skills
Compassion and empathy
Clinical documentation
Infection control practices
Lifting and transferring
Attention to detail
Multitasking and organization
Time management
Patient care
Flexibility and adaptability
Certification
AHA BLS Certified
SRNA License number 4023339
Timeline
SRNA
Laurel Heights Home For The Elderly
07.2024 - Current
Community Support Worker
Mountain Comprehensive Care
05.2023 - 11.2023
Recovery Support Worker
Volunteers of America
04.2021 - 09.2022
Customer Service Associate
Walmart
09.2019 - 04.2021
Associate of Science - Nursing
Somerset Community College
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