Kameron Durnan
Ellensburg,WA
Summary
Experienced customer service professional with a proven track record of fostering positive team dynamics. Demonstrates strong collaboration skills and a commitment to enhancing customer satisfaction. Consistently seeks opportunities for personal and professional growth. Adept at adapting to diverse work environments and challenges.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Kittitas Valley Healthcare
Ellensburg, WA
11.2022 - Current
- Checks patients in and out for appointments while verifying accurate patient information.
- Answers phone calls, assists patients, and transfers calls to appropriate teams.
- Schedules patient appointments, including referrals for the Internal and Adult Medicine clinic.
- Manages medical records by requesting and scanning documents into patient charts.
- Trained new patient service representatives on operational protocols and systems.
- Filled in at the Neurology clinic front desk, handling scheduling and patient check-ins effectively.
- Coordinate referral processes to enhance patient flow across clinics.
Secretary Senior
Central Washington University, ITAM
Ellensburg, WA
10.2021 - 11.2022
- Maintained organized filing system for paper and electronic documents.
- Scheduled department meetings, documenting minutes for future reference.
- Coordinated communications by answering calls, responding to emails, and interfacing with students.
- Guided customers and students to appropriate resources for ITAM program inquiries.
- Processed departmental purchases and reconciled purchasing card monthly.
- Utilized Excel to track inventory of equipment and computers efficiently.
Sales Associate
Wildcat Shop
Ellensburg, WA
08.2017 - 10.2021
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices.
- Recommended merchandise tailored to customer needs and preferences.
- Greeted customers and assisted with purchases to enhance shopping experience.
- Facilitated access to course materials for students.
- Organized clothing displays and arranged items on racks for optimal presentation.
- Processed off-site credit purchases for customers efficiently.
- Compiled surveillance footage and prepared police reports related to theft incidents.
- Created quarterly schedules for student employees using Excel.
Education
Bachelor of Science - Administrative Management
Central Washington University
Ellensburg, WA 08.2021
Skills
- Dependable and punctual
- Active listening
- Effective communication
- Team collaboration
- Customer service orientation
- Adaptability
- Organizational skills
- Situational awareness
- Focused mindset
- Proficient in Microsoft Word and Excel
- Professional phone etiquette
Timeline
Patient Service Representative
Kittitas Valley Healthcare
11.2022 - Current
Secretary Senior
Central Washington University, ITAM
10.2021 - 11.2022
Sales Associate
Wildcat Shop
08.2017 - 10.2021
Bachelor of Science - Administrative Management
Central Washington University
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