Summary
Overview
Work History
Education
Skills
photography
Work Availability
Timeline
Generic
Kameron Ford

Kameron Ford

Saint Louis,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Warehouse Associate

Amazon
05.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as [50] pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Entered quantity received against purchase order in computer system.
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Worked safely around moving machinery
  • Checked packages and merchandise for damage and notified vendors
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Consistently lifted materials weighing as much as 60 pounds

Detailer

Mercedes-Benz
09.2022 - 04.2023
  • Vacuumed interiors of average of 60 vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Washed cars and trucks daily for auto dealership.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Shined vehicle windows and windshields to remove water spots.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained clean, tidy and safe work environment.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Provided exceptional customer service and addressed customer inquiries.
  • Refilled gas tanks and documented fluid levels.

Host

Canyon Cafe
11.2021 - 09.2022
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Completed daily side work and opening and closing duties without fail.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Export Coordinator

Canyon Cafe
11.2021 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Greeted customers and provided outstanding customer service.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Monitored food temperatures and kept records of all food items.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Cleared tables immediately after guests left in preparation for next party.
  • Restocked food supplies in kitchen and organized storage areas.
  • Cleaned and sanitized food preparation and serving areas.

Food Preparation Worker

Canyon Cafe
11.2021 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Greeted customers and provided outstanding customer service.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cultivated warm relationships with regular customers.

Retail Sales Associate

Marshals
11.2020 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Student Ambassador

Saint Louis Science Center
08.2013 - 08.2019
  • Answered questions from visitors and potential students about their interested careers.
  • Taught youth about different services we provide based on career interests of science; technology, engineering, bionomics, ntrepreneurship, and medicine
  • integrate learning factors with fun and exciting games/activities for kids etc.

Food Service Associate

Shake Shack
04.2018 - 08.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Prep Crew Member

Panera Bread
08.2016 - 03.2017
  • Adhered to procedures in preparing food items.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Removed trash and cleaned kitchen garbage containers.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Pushed, pulled and transported large loads and objects.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Education

Associate of Arts - Graphic Design

University of Missouri - St Louis
St Louis, MO
05.2022

Associate of Arts - Graphic Design

Columbia College Chicago
Chicago, IL
05.2020

Associate of Arts - Fine Arts

Saint Louis Community College
St Louis, MO
08.2019

Skills

  • Material Handling
  • Speaking
  • Critical Thinking
  • Motivated Team Player
  • Merchandising and Display
  • Warehouse Operations
  • Data Accuracy
  • Product Verification
  • Display Design
  • Digital Imagery
  • Active Listening
  • Adobe Systems Adobe Photoshop
  • Google Drive
  • Wedding Photography
  • Digital Photography
  • Composition

photography

I first got into photography during my high school years; i started by modeling in some shoots and dacing. i eventually got my own personal camera hoping to create dance videos, but instead i leaned more towards capturing while behind the camera rather than in front. My photography is used as extension of my interests and passions. usually when creating I engage with things out of the norm or that bring vibrancy, some sort of distinct trait that stands out within the subject. i like live elements, I cater towards color and depth when it comes to shooting. i enjoy shooting portraits, landscape, fashion-related, architectural and fine art photography. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Warehouse Associate

Amazon
05.2023 - Current

Detailer

Mercedes-Benz
09.2022 - 04.2023

Host

Canyon Cafe
11.2021 - 09.2022

Export Coordinator

Canyon Cafe
11.2021 - 09.2022

Food Preparation Worker

Canyon Cafe
11.2021 - 09.2022

Retail Sales Associate

Marshals
11.2020 - 11.2021

Food Service Associate

Shake Shack
04.2018 - 08.2018

Prep Crew Member

Panera Bread
08.2016 - 03.2017

Student Ambassador

Saint Louis Science Center
08.2013 - 08.2019

Associate of Arts - Graphic Design

University of Missouri - St Louis

Associate of Arts - Graphic Design

Columbia College Chicago

Associate of Arts - Fine Arts

Saint Louis Community College

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Kameron Ford