Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Interested in finding full-time, long-term employment with a company that I can grow with.
Overview
12
12
years of professional experience
Work History
Direct Support Professional Caregiver
The Arc of Spokane
Spokane, WA
05.2023 - Current
Provide personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
Assist with medication administration following guidelines set by the physician or nurse practitioner.
Organize recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
Facilitate community outings to promote socialization and independence in daily living skills.
Supervise meals, ensuring that appropriate nutritional needs were met for each client.
Maintain accurate documentation of client behavior, progress notes and incident reports.
Ensure safety of all individuals in the facility at all times.
Customer Service Representative
Premera Blue Cross Of Washington
Spokane, WA
12.2021 - 05.2023
Provided excellent customer service to resolve customer complaints and concerns in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Executed first-call resolution, dealing with benefit and claim details.
Toxicology Accessions
LabCorp
Spokane, WA
09.2018 - 07.2020
Accurately identify, receive and label specimens
Prepare laboratory specimens for analysis and testing
Meet department activity, production goals and department expectations
Data entry of patient information accurately and efficiently
Resolve and document any problem specimens
Data Entry
Leo’s Photography
Spokane, WA
09.2015 - 09.2018
Performed accurate and efficient data entry of student information.
Choose appropriate products for each student and school.
Organized records, documentation, and order entries.
Collaborated with other departments to resolve issues regarding incorrect data entries
Operated various office equipment such as scanners, printers. when required.
Training of new employees.
Office Assistant
Pentad Systems LLC
Spokane, WA
12.2013 - 09.2015
Perform daily office administration.
Coordinated meetings, conferences, travel arrangements and department activities.
Maintained filing system for records, correspondence and other documents.
Manual writer.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Ordered supplies and equipment to maintain adequate inventory levels.