Kameron Gilmore

• Complete responsibility for inbound, outbound and sortation operations at an Amazon Delivery Station-DDF5. (24/7 mail carrier site)
• Engaged with site and regional operations leadership to implement new operational improvements and new services.
• Lead and supervised a team of shift managers & process assistants with strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.
• Strategic planning and forecasting; appraise performance, resolve problems; and addressing staffing needs.

(Delivery Ops Manager II )

• Experienced with performance metrics & KPIs , process improvement and Lean techniques
• OTD ,AM FLEX OTD, PNOV, RTS , OODT , OODT, & All FLEET METRICS.
• Experience in both Dispatch & Return to Station.
• Mentored four Amazon Associates for career progression and learning promoted into entry level management within Amazon.
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.

• Established a positive, professional, results-oriented work atmosphere.
• Maintained open lines of communication with team members and regional management.
• Recruited and selected team members for the company who met standards and guidelines.
• Matched individual abilities to the position requirements, and coached all team members on the features and benefits of the merchandise, providing expert knowledge regarding quality, value, warranties, and services.
• Attained sales goals and exceeded profit projections, as set by the company.
• Continuing to maintain a high level of guest service and follow-up while utilizing clienteling.
• Kept regional management informed of the marketing, merchandising, and credit programs of competitors within the area.
• Lead day-to-day operations of the store to achieve sales and profitability goals.
• Ensured an exceptional customer experience through training and communication.
• Coached and developed store staff to instill an understanding of the brand image.
• Communicated performance expectations and monitored team progress.
• Analyzed sales reports and developed strategies to maximize sales potential.
• Fostered a positive work atmosphere that promotes diversity and inclusion.
• Maintained compliance with company policies and practices.
• Managed store cleanliness and organization to represent the brand effectively.
• Collaborated with other store managers to achieve shared objectives.
• Provided onboarding and ongoing coaching for team members.