KAMERON HAMILTON
Clerical
Dallas,TX
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations, highly organized Support Clerk knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in CPRS, Vista, GUI and ICD 9 and 10 codes.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Medical Support Assistant
Department Of Veterans Affairs
Dallas, TX
05.2023 - Current
- Provided backup support to office staff by completing and filing tasks, answering phones and scheduling appointments.
- Verified patient insurance coverage and collected required documentation.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used CPRS, Vista and GUI to maintain and record patient data and generate reports.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Assisting 50-75 patients per day
Express Claims Associate
State Farm
Richardson, TX
10.2022 - 02.2023
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Processed and recorded new policies and claims for over 50 customers daily
Customer Service Representative
HUB International Limited
Irving, TX
02.2022 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
Customer Advocate
Caliber Home Loans
Coppell, TX
03.2020 - 12.2021
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Verified details with policyholders and requested additional information
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment
- Managed asset recoveries for claims, including salvage and subrogation
- Assisted claimants, providers and clients with problems or questions regarding claims
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Behavioral Health Associate
Health Care Service Corporation, HCSC
Richardson, TX
10.2018 - 08.2019
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Delivered customer support to high call load each shift
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
Education
Associate of Applied Science - Paralegal Studies
El Centro College
Dallas, TX 08.2019 - 06.2021
High School Diploma -
Faith Family Academy
Dallas, TX 08.2004 - 06.2008
Skills
Settlement agreementsundefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- December 2024 SCI/D Employee of the Month
- Well versed in Covid, Palliative Care and Spinal Cord Injury and Disorder Clinic.
Timeline
Medical Support Assistant
Department Of Veterans Affairs
05.2023 - Current
Express Claims Associate
State Farm
10.2022 - 02.2023
Customer Service Representative
HUB International Limited
02.2022 - 06.2022
Customer Advocate
Caliber Home Loans
03.2020 - 12.2021
Associate of Applied Science - Paralegal Studies
El Centro College
08.2019 - 06.2021
Behavioral Health Associate
Health Care Service Corporation, HCSC
10.2018 - 08.2019
High School Diploma -
Faith Family Academy
08.2004 - 06.2008
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