Kameron Hardn
Portsmouth,OH
Summary
Enthusiastic Sales and Customer Service professional bringing over 10 years of customer-service related experience, with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Muralist
Trillium
01.2021 - Current
- Used painting skills to complete various major and minor exterior and interior painting jobs.
- Set up scaffolding, prepped under-base walls and participated in loading and unloading of materials.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Experimented with variety of styles and techniques to produce unique works of art.
- Created commissioned artwork for organizations and private clients.
- Drew outlines and designed over 6 creative characters to appear in various murals.
Server/Assistant Bartender
Port City Pub
01.2025 - 06.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Addressed customer complaints and inquiries to verify satisfaction.
Order Fulfillment Associate
Walmart
12.2023 - 07.2024
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Greeted customers and directed to requested products.
Server/Assistant Bartender
Patties & Pints
10.2022 - 08.2023
- Removed empty dishes and silverware, collected trash, and sanitized surfaces.
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Accepted payments, calculated change, processed cards and issued receipts.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Answered customer questions about food and beverage items and assisted with menu selections.
Delivery Driver/Fry Cook
Silver Palace Restaurant
02.2017 - 12.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Developed and maintained professional relations between customer, store personnel, and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Tested temperatures of food at specified intervals by using food thermometers.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Server/Banquet Bartender
Flagg Ranch
03.2016 - 09.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista
Xanterra Parks & Resorts
04.2014 - 08.2015
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Manager
Teavana
06.2011 - 02.2014
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Barista
Kroger
04.2008 - 09.2010
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Science - Biology
Shawnee State University
Portsmouth, OH08-2028
High School Diploma -
Greenup County High School
Greenup05-2007
Skills
- Collaborative teamwork
- Community engagement
- Creative concept development
- Marketing and promotion
- Complaint resolution
- Customer relations
- Courteous demeanor
- Order fulfillment
- Customer consulting
- Critical thinking
Timeline
Server/Assistant Bartender
Port City Pub
01.2025 - 06.2025
Order Fulfillment Associate
Walmart
12.2023 - 07.2024
Server/Assistant Bartender
Patties & Pints
10.2022 - 08.2023
Muralist
Trillium
01.2021 - Current
Delivery Driver/Fry Cook
Silver Palace Restaurant
02.2017 - 12.2020
Server/Banquet Bartender
Flagg Ranch
03.2016 - 09.2016
Barista
Xanterra Parks & Resorts
04.2014 - 08.2015
Manager
Teavana
06.2011 - 02.2014
Barista
Kroger
04.2008 - 09.2010
Bachelor of Science - Biology
Shawnee State University
High School Diploma -
Greenup County High School