Kameron Johnston
Terre Haute,IN
Summary
Dedicated and detail-oriented support specialist with many years in customer service and technical support. Proven ability to manage and resolve complex issues, ensure compliance with industry regulation, and provide exceptional service across various platforms. Adept at documenting interactions, maintaining accurate records, and coordinating with teams to achieve optimal outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical/Member Support Specialist
Hinge Health
11.2022 - 12.2023
- Responded to customer calls and emails about questions and issues regarding products and services
- Resolved diverse range of technical issues across multiple systems and applications for customers
- Updated patient records with accurate, current insurance policy information
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams
- Collaborated with cross-functional teams to develop and implement effective support strategies
Customer Support Representative
AT&T
04.2022 - 11.2022
- Maintained up-to-date knowledge of products and service changes
- Scheduled tech appointments for installations and internet issues
- Retained customers who were considering cancellation
- Educated customers about billing, payment processing and support procedures.
Warehouse Coordinator
Thyssenkrupp Presta
10.2016 - 04.2022
- Helped keep inventory accurate by overseeing daily cycle counts
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports
Education
Bachelor of Science - Software Engineeering
Western Governors University
Salt Lake City, UT03.2026
Skills
- Customer Support
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- IT Troubleshooting
- Data Entry
- Quality Assurance
- Insurance Policy Understanding
Certification
- CompTIA A+ Technician
Timeline
Technical/Member Support Specialist
Hinge Health
11.2022 - 12.2023
Customer Support Representative
AT&T
04.2022 - 11.2022
Warehouse Coordinator
Thyssenkrupp Presta
10.2016 - 04.2022
Bachelor of Science - Software Engineeering
Western Governors University
- CompTIA A+ Technician
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