Kameron Johnston
San Antonio
Summary
Fraud prevention expert with over 4 years in financial services leading fraud operations at Credit Human. Proficient in data analysis, case management, and training development, with a focus on innovative fraud detection tools. Renowned for resolving escalations, enhancing team performance, and maintaining high standards of integrity.
Overview
7
7
years of professional experience
Work History
Fraud Services Lead
Credit Human
11.2024 - Current
- Enhanced team performance through coaching and providing constructive feedback.
- Developed standardized training materials to improve fraud prevention practices.
- Facilitated training sessions for staff and participated in management training programs.
- Resolved escalation calls and emails, ensuring member satisfaction and timely responses.
- Managed fraud cases effectively to minimize backlog and ensure compliance accuracy.
- Analyzed data to uncover fraud patterns and initiated new monitoring projects.
Fraud Specialist
Credit Human
05.2022 - 11.2024
- Reviewed reports and transactions to uncover and stop potential fraudulent activity.
- Analyzed large datasets to identify fraud trends and patterns.
- Contacted members directly to minimize impact of fraudulent activity.
- Collaborated with team to discuss fraud trends and make member-focused decisions.
Teller / ASR
Credit Human
06.2021 - 05.2022
- Facilitated seamless transactions for members in both drive-thru and branch environments.
- Provided thorough account support as an ASR, responsibly addressing various member needs.
- Ensured accurate processing of deposits, withdrawals, and loan payments during member interactions.
- Educated members on account features, enhancing their understanding of available banking services.
- Resolved inquiries effectively, fostering strong member relationships and trust in banking services.
- Identified opportunities for additional services to meet evolving member financial goals.
- Collaborated with team members to streamline operational processes and improve overall service delivery.
Cashier / Personal Shopper
H-E-B
07.2018 - 06.2021
- Served customers across multiple departments including grocery, floral, bakery, and curbside.
- Specialized in curbside shopping, ensuring accuracy and customer satisfaction with product selection.
Education
Coastal Bend College - Criminal Justice
Coastal Bend College
01.2023
Skills
- Fraud Prevention & Case Management
- Leadership & Team Coaching
- Data Analysis & Reporting
- Customer Service & Conflict Resolution
- Training & Development
- Budget Planning & Variance Management
- Communication & Collaboration
- Computer Literacy
- Teamwork and collaboration
About Me
Disciplined and responsible professional who values integrity and accountability in both work and personal life. Outside of work, I enjoy baking, working out, and exploring new foods.
Languages
English
Native or Bilingual
Timeline
Fraud Services Lead
Credit Human
11.2024 - Current
Fraud Specialist
Credit Human
05.2022 - 11.2024
Teller / ASR
Credit Human
06.2021 - 05.2022
Cashier / Personal Shopper
H-E-B
07.2018 - 06.2021
Coastal Bend College - Criminal Justice
Coastal Bend College