Kameron Mccoy
Deerfield Beach,FL
Summary
Dynamic Support Manager, excelling in client retention and problem-solving. Expert in managing support teams and resolving customer issues, fostering strong relationships through effective communication. Skilled in document management, I consistently enhance customer satisfaction and drive team performance.
Overview
4
4
years of professional experience
Work History
Support Manager
Clowns.com
Deerfield Beach, FL
08.2025 - Current
- Managed support team, ensuring timely resolution of customer inquiries and issues.
- Handled customer-related matters, including refunds and complaints, through ticketing system.
- Generate insurance certificates tailored to client business requirements.
- Resolved escalated calls promptly, ensuring customer satisfaction.
- Input and adjust entertainment schedules.
- Collaborate with sales team to ensure client satisfaction
Sales
1800accountant
Orlando, FL
10.2024 - 07.2025
- Introduced accounting services to business owners of newly formed LLCs.
- Maintained strong customer relationships through consistent follow-ups with pitched clients.
- Collaborated regularly with leadership to boost sales performance.
Health Insurance Sales
E-teleqoute
Remote
05.2024 - 09.2024
- Educated clients on health insurance options and benefits tailored to individual needs.
- Assisted in processing applications and ensuring compliance with regulatory requirements.
- Conducted follow-ups to ensure customer satisfaction and retention of policyholders.
Sales
American Income Life Insurance Company
Pompano Beach, FL
10.2023 - 05.2024
- Attend and conducted daily and weekly sales meetings to develop viable sales and associated sales strategies.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Educated clients on various life insurance products, enabling informed decision-making and tailored coverage options.
- Crafted and refined sales pitches to align with client needs and enhance closing rates.
Retention Specialist
National General Lender Services
Remote
05.2022 - 10.2023
- Documented customer interactions accurately within CRM system.
- Provided support in troubleshooting product and service issues.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FLSkills
- Client retention
- Customer service
- Document management
- Staff management
- Problem-solving
- Schedule preparation
Timeline
Support Manager
Clowns.com
08.2025 - Current
Sales
1800accountant
10.2024 - 07.2025
Health Insurance Sales
E-teleqoute
05.2024 - 09.2024
Sales
American Income Life Insurance Company
10.2023 - 05.2024
Retention Specialist
National General Lender Services
05.2022 - 10.2023
High School Diploma -
Deerfield Beach High School