Kameron Penn
Raleigh,NC
Summary
Dedicated Associate Community Manager effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Adept at remaining accessible to residents and board members. Offering excellent communication, organization, and time management skills. Proficient with Entrata, Yardi, OneSite systems.
Overview
5
5
years of professional experience
Work History
Associate Community Manager
Landmark Properties
05.2023 - Current
- In charge of all leasing and currently achieved a 77% pre-lease within a two month time period.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Financial Analyst (Remote)
Grime And Shine Cleaning Solutions LLC
01.2022 - Current
- Oversaw budgets, payroll, and accounts payable and receivable
- Directed budget development, creation of budgetary controls and recordkeeping systems, and investment management
- Prepared accurate financial statements at end of the quarter to summarize financial health and business performance
- Initiated back-and-forth communication to negotiate and approve contracts and agreements.
Manager - Training and HR (Remote)
Love, Hugs, & Smiles Nanny Agency
05.2020 - Current
- Conducted orientation sessions and organized on-the-job training for new hires
- Structured compensation and benefits according to market conditions and budget demands
- Discovered and resolved complex employee issues that affected management and business decisions
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Leasing Consultant
Horizon Realty Advisors
01.2023 - 05.2023
- In charge of contacting all prospective residents and helping them fill out applications and leases
- Helps Leasing Manager out with marketing property on various social media
- Speaks to current residents about balances, maintenance requests, and residential events
- Conducts market surveys to make sure the property keeps up-to-date pricing.
Leasing Consultant
Career Strategies
05.2022 - 12.2022
- Conducted property showings to highlight features, answered vital questions, and smoothed over concerns with close contacts
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick resolutions
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Community Ambassador
Landmark Properties
01.2022 - 05.2022
- Developed and managed engagement metric models on successful community outreach for leadership to track progress
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of the community
- Coordinated volunteer activities and facilitated the distribution of promotional and marketing materials
- Responded to customer requests for products, services, and company information.
Intern Supervisor
Cloverleaf Suites
05.2019 - 08.2020
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Supervised 15+ housekeepers and provided constructive feedback, resulting in higher morale and increased employee retention
- Improved office operations by automating client correspondence, record tracking, and data communications
- Trained team members on new hotel services and products to support promotional efforts.
Education
B.S. in Organizational Business Management -
Saint Augustine's University
Skills
- Administrative support
- Leasing and sales
- Property tours and inspections
- Property management
- Telephone and email etiquette
- Database Management
- Business processes and procedures
- Leadership
- Accounting
- MS Excel
- Exceptional customer service
- Data Entry
- Problem-Solving
- Excellent Communication
- Teamwork and Collaboration
- Critical Thinking
Timeline
Associate Community Manager
Landmark Properties
05.2023 - Current
Leasing Consultant
Horizon Realty Advisors
01.2023 - 05.2023
Leasing Consultant
Career Strategies
05.2022 - 12.2022
Financial Analyst (Remote)
Grime And Shine Cleaning Solutions LLC
01.2022 - Current
Community Ambassador
Landmark Properties
01.2022 - 05.2022
Manager - Training and HR (Remote)
Love, Hugs, & Smiles Nanny Agency
05.2020 - Current
Intern Supervisor
Cloverleaf Suites
05.2019 - 08.2020
B.S. in Organizational Business Management -
Saint Augustine's University
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